Author Topic: dell dimensiin e510 cant conect to the internet (Read 5731 times)

shashgo · « **on:** September 24, 2009, 12:23:59 PM »

i have a dell dimension e510 desktop. lately when I click on Internet explorer, I just get an arrow with an hourglass for about 2 seconds, and then it just goes back to being a regular arrow. No browser is launched, and the once in a while when it does, Im unable to browse any pages

Allan · « **Reply #1 on:** September 24, 2009, 01:11:46 PM »

What happens with other browsers?

shashgo · « **Reply #2 on:** September 24, 2009, 01:43:06 PM »

I dont know I dont have any installed, but heres the thing, I know I am connected to the internet, cause windows and other programs do their updates successfully. So Im thinking something may be w rong with the IE files thats causing the browser not t o launch, what do you think?

Also, when I went into safe mode, the computer started cycling and giving me the dialog box every so often 'windows is running in safe mode ....' which you normally see. When I click ok on the box, it goes away, then comes back after 10 seconds. This keeps going on again and again, and Im unable to keep any application open, like windows explorer, cause as soon as the two minutes is up, the application is closed, and the screen flashes off and on, and up comes the box again.

So what do you think, whats going on

Allan · « **Reply #3 on:** September 24, 2009, 01:56:11 PM »

1) Try another browser
2) Run full system scans with BOTH your anti virus utility AND either MalwareBytes or Super AntiSpyware

cat-bomb · « **Reply #4 on:** September 24, 2009, 02:48:55 PM »

Your browser might be running but not opening the browser window, try going into task manager > processes > and end the process iexplore.exe. Then open up your browser.

shashgo · « **Reply #5 on:** September 24, 2009, 03:17:48 PM »

allan

no it is a problem with IE . I got google chrome installed and that open up fine, and I can browse different web pages, but ... only for bout 10 seconds. Then chrome starts saying it cant open up the pages. I could install firefox but Im kinda sure the same thing is going to happen

What is going on. Is there a way to fix the internet connectivity or is it the browswers? I ran mbam, and avira and removed whatever viruses it found.

what do i do now

Allan · « **Reply #6 on:** September 24, 2009, 03:19:43 PM »

You just answered your own question - your system has been infected and I'm guessing you didn't get everything. I'd suggest submitting a HiJack This Log in the malware support section of this forum.

shashgo · « **Reply #7 on:** September 24, 2009, 06:47:15 PM »

okay ill do that. I*ll post a hijack this log tomorrow. But what do I ask in the forum? Do I ask what entries I need to remove?

And how would I know myself what entries to delete, meaning how do you guys know?

Spoiler · « **Reply #8 on:** September 25, 2009, 07:09:51 AM »

Please go here and read the help posts. When you are ready, start a new topic and post your log files.

They are very good and have been doing this for sometime now.

http://www.computerhope.com/forum/index.php/board,7.0.html

shashgo · « **Reply #9 on:** September 25, 2009, 08:27:53 AM »

allan,

Here is the HJT log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:16:06 AM, on 9/25/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Marg\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/ZwinkyInitialSetup1.0.1.1.cab
O20 - AppInit_DLLs: C:\WINDOWS\System32\hid32.dll
O20 - Winlogon Notify: 781870dd648 - C:\WINDOWS\System32\hid32.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

--
End of file - 4473 bytes

----------------
When I ran a v irus scan with avira and Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:16:06 AM, on 9/25/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Marg\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/ZwinkyInitialSetup1.0.1.1.cab
O20 - AppInit_DLLs: C:\WINDOWS\System32\hid32.dll
O20 - Winlogon Notify: 781870dd648 - C:\WINDOWS\System32\hid32.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

--
End of file - 4473 bytes

----------------------------------------
I also get this popup every so often detected by my antivirus (I use avira) that says unwanted file (C:\windows\system32.hid32.dll) Contains signature of dr/trcur.B.2 trojan

I tried regsvr32 to remove it, says Access denied. I cant just delete it either, and it doesnt appear as a process in the task manager. So how do I remove that

cat-bomb · « **Reply #10 on:** September 25, 2009, 09:09:58 AM »

Please try my advice, I was having a similar problem with IE and that fixed it.

shashgo · « **Reply #11 on:** September 25, 2009, 10:09:00 AM »

cat bomb

That is one of the first things I checked. There is no ieexplore.exe process listed in task manager.

samnang · « **Reply #12 on:** September 25, 2009, 11:56:48 AM »

Hi, Test with RegCure Soft ?
if not ok: Change to Opera latest

cat-bomb · « **Reply #13 on:** September 25, 2009, 02:24:28 PM »

Quote from: samnang on September 25, 2009, 11:56:48 AM

Hi, Test with RegCure Soft ?
if not ok: Change to Opera latest

Don’t use regcure, it is a malicious program.

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Author Topic: dell dimensiin e510 cant conect to the internet (Read 5731 times)

shashgo

dell dimensiin e510 cant conect to the internet

Allan

Re: dell dimensiin e510 cant conect to the internet

shashgo

Re: dell dimensiin e510 cant conect to the internet

Allan

Re: dell dimensiin e510 cant conect to the internet

cat-bomb

Re: dell dimensiin e510 cant conect to the internet

shashgo

Re: dell dimensiin e510 cant conect to the internet

Allan

Re: dell dimensiin e510 cant conect to the internet

shashgo

Re: dell dimensiin e510 cant conect to the internet

Spoiler

Re: dell dimensiin e510 cant conect to the internet

shashgo

Re: dell dimensiin e510 cant conect to the internet

cat-bomb

Re: dell dimensiin e510 cant conect to the internet

shashgo

Re: dell dimensiin e510 cant conect to the internet

samnang

Re: dell dimensiin e510 cant conect to the internet

cat-bomb

Re: dell dimensiin e510 cant conect to the internet