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Author Topic: Can't uninstall programs & have SEVERAL errors pop up when starting computer  (Read 3414 times)

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tamnufan

  • Guest
As of yesterday everytime I try to run my computer as it is starting up it comes up with SEVERAL programs it can't run (ie. AVG, QuickBooks update manager, etc.) and then once I click ok on all (seems like 10+) programs that say they can't run I try to open programs, such as AVG and it won't open.  Usually the last error upon start up is that the Dsound.dll for Skype isn't working.  I've had problems with my computer since I've downloaded Skype (primarily when shutting down it has issues saying Skype is still open and has to terminate the process first).  I tried to uninstall Skype but whenever I do it says that my Windows Installer Service is not available.  I don't know how to uninstall programs otherwise.  ALSO, I have ran BitDefender's online virus scanner since I can't open my AVG program and it did find a virus but I can't tell if it was able to eliminate it or not, here is the report:

BitDefender Online Scanner
 
 
 
Scan report generated at: Tue, Oct 13, 2009 - 16:05:16
 
 
 
 
 
Scan path: C:\;D:\;E:\;F:\;
 
 
 
 
 
 
 
Statistics
 
Time
 02:00:29
 
Files
 654201
 
Folders
 30439
 
Boot Sectors
 0
 
Archives
 5833
 
Packed Files
 53838
 
 
 
 
Results
 
Identified Viruses
 3
 
Infected Files
 6
 
Suspect Files
 0
 
Warnings
 0
 
Disinfected
 0
 
Deleted Files
 6
 
 
 
 
Engines Info
 
Virus Definitions
 4339539
 
Engine build
 AVCORE v2.1 Windows/i386 11.0.0.26 (Aug 27 2009)
 
Scan plugins
 17
 
Archive plugins
 44
 
Unpack plugins
 8
 
E-mail plugins
 6
 
System plugins
 4
 
 
 
 
Scan Settings
 
First Action
 Disinfect
 
Second Action
 Delete
 
Heuristics
 Yes
 
Enable Warnings
 Yes
 
Scanned Extensions
 *;
 
Exclude Extensions
 
 
Scan Emails
 Yes
 
Scan Archives
 Yes
 
Scan Packed
 Yes
 
Scan Files
 Yes
 
Scan Boot
 Yes
 
 
 
 
  Scanned File
  Status
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0050
 Detected with: Gen:Adware.Heur.gq1@Qmw3Z!hi
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0050
 Disinfection failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0050
 Deleted
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe
 Update failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0051
 Detected with: Adware.Generic.66017
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0051
 Deleted
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe
 Update failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0052
 Detected with: Application.Generic.118399
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0052
 Disinfection failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>wise0052
 Deleted
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe
 Update failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0050
 Detected with: Gen:Adware.Heur.gq1@Qmw3Z!hi
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0050
 Disinfection failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0050
 Deleted
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)
 Update failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0051
 Detected with: Adware.Generic.66017
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0051
 Deleted
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)
 Update failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0052
 Detected with: Application.Generic.118399
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0052
 Disinfection failed
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)=>wise0052
 Deleted
 
C:\$RECYCLE.BIN\S-1-5-21-4138900270-1872999171-2258710979-1000\$R8BYBGI.exe=>(Embedded EXE r)
 Update failed
 
The only program I've been able to run on my computer is Internet Explore.  Chrome won't work, Disk Defrag won't work, etc.
I'm sure I have a virus on my computer but I don't know how to get rid of it!  HELP!

harry 48



    Egghead

  • lay back , relax and chill out
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http://ccollomb.free.fr/unlocker/

first of all go to above it will remove skype and any other program

go to below and complete , post the 3 logs here an expert will see them

http://www.computerhope.com/forum/index.php/topic,46313.0.html

oemgirl



    Newbie

    Viruses Bad
    « Reply #2 on: October 17, 2009, 10:17:58 AM »
    Viruses are getting so bad. I dont think there is really anything you can do except wipe out your PC and reload your operating system.  You can try to run this diagnostic or that troubleshooting but you will most likely waist your time as these viruses have like evolved over the past yr or so. http://www.oemsoftwaresource.com/windowsreinstallinfo.htm This is a page I created which explains the reinstall process.http://www.oemsoftwaresource.com You can find Recovery Disks here. Good Luck!

    GX1_Man

    • Guest
    It seems that Anna is trying to sell Recovery Discs that are not from Microsoft or the OEM.  ;)


    harry 48



      Egghead

    • lay back , relax and chill out
    • Thanked: 129
      • Yes
      • Yes
      • Yes
      • Dribbling Pensioner
    • Certifications: List
    • Experience: Familiar
    • OS: Windows 7
    It seems that Anna is trying to sell Recovery Discs that are not from Microsoft or the OEM.  ;)




    yes gx1-man , i think thats against ch rules , posting links like that