1. Internet Explorer.
a.
Version. On the old version I'm using, I select the "Help" pull down menu and select "About Internet Explorer". Buried within the "About Internet Explorer" window is the version number. For me it's "6.0.2800.1106".
b.
Cookies. Take closer look at "Privacy" and "Security" tabs of "Internet Options" window. To access:
o "Tools" pull down menu
o "Internet Options..."
o "
Security" or "
Privacy" tab
From Microsoft Internet Explorer Help:
Some Web sites require cookies; therefore, if you select a setting that does not allow cookies to be saved on your computer, you might not be able to view certain Web sites.
When you change your privacy settings, the changes might not affect cookies that are already on your computer. If you want to ensure that all of the cookies on your computer meet your privacy settings, you should delete all of the existing cookies on your computer. When you return to Web sites that previously had saved cookies on your computer, the Web sites that meet your privacy settings will save cookies on your computer again. The Web sites that do not meet your privacy settings will not be allowed to save cookies on your computer, and might not function properly. Some Web sites store your member name and password or other personally identifiable information about you in a cookie; therefore, if you delete all cookies, you might need to re-enter this information the next time you visit the site.
Your privacy settings only affect Web sites in the Internet zone. For more information about zones, click Related Topics.
You can also specify custom privacy settings for all Web sites in the Internet zone or for individual Web sites. For more information, click Related Topics.
c.
Auto Complete Settings. See if your version of Internet Explorer has an Auto Complete Settings windows (or its equivalent). On my version access via:
o "Tools" pull down menu
o "Internet Options..."
o "
Content" tab
o "Auto Complete..." button within "Personal information" subsection
o Check boxes within "Use AutoComplete for" subsection:
- Forms ?
- User names and passwords on forms ?
* Prompt me to save passwords ?
o Select "OK" button
o Select "OK" button
2. CCleaner. Are you using any
disk cleanup programs such as CCleaner? They may be deleting your cookies and/or saved form information (auto complete).
