Problem: IE and Windows Messenger took 30 minutes to load. When turn off computer got a number of "Program Not Responding" messages including ccSvcHst.
Solution: Found your website (thank you!). Cleaned disk. Defraged. Uninstalled programs. Applied your IE troubleshooting instructions. Installed Norton. Installed Ad Aware by Lavasoft. Ran all six steps of your virus and spyware guidelines. Logs (attached). Ran your Hijack process tool. Again ran Malwarebytes = no infections.
BUT - now when turn off computer still get two "Program Not Responding" messages: ShellconHiddenWindow and ccSvcHst (which had orginally sent me to your virus and spyware guidelines). IE and Windows Messenger still slow to load. Help...what's wrong? Thanks.
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