installation failure after download

[vader271]

my laptop won't install after downloading it downloads asks to run then nothing + my anti-virus won't turn on any ideas anyone I was games from arcade town which i've never had a problem with then i tried to download AVG9 free now nothing will install after download has been completed not from any site and AVG9 didn't install either. Went to windows security which tells me avg anti-virus is off clicked the turn on button but it stll won't turn on? and windows defender also turns off which i can turn back on. I was directed here to see if anyone can help me

[Allan]

Don't you already have a thread going on this topic? You should not create multiple threads on the same topic.

[vader271]

Sorry but i was asked to post on here I didn't know I didn't have to post again once again sorry

[iamtonsoffun247]

Sorry but i was asked to post on here I didn't know I didn't have to post again once again sorry

You were right to do so.  Follow what it says here:  http://www.computerhope.com/forum/index.php/topic,46313.0.html

Post the requested logs in your next post.

[Allan]

Sorry but i was asked to post on here I didn't know I didn't have to post again once again sorry

My mistake - sorry.

[vader271]

iamtonsoffun247 thanks for your help went to suggested site but could not complete the the download as after download didn't install on laptop

[evilfantasy]

Hello vader271.

Try not to restart your computer unless one of the tools we are going to use does it for you.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
 
There are 4 different versions. If one of them won't run then download and try to run the next one.
 
Vista and Windows 7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.com
* Rkill.scr
* Rkill.pif
* Rkill.exe

* Double-click on the Rkill desktop icon to run the tool.
* If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run then try to immediately run the following.

 
Download and run exeHelper

* Please download exeHelper from Raktor to your desktop.
* Double-click on exeHelper.com to run the fix.
* A black window should pop up, press any key to close once the fix is completed.
* A log file named log.txt will be created in the directory where you ran exeHelper.com
* Add the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).



If you already have ComboFix be sure to delete it and download a new copy.

Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.

Link #1
Link #2

**Note:  It is important that it is saved directly to your Desktop

Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
 
Double click combofix.exe & follow the prompts.
Vista users Right-Click on ComboFix.exe and select Run as administrator (you will receive a UAC prompt, please allow it)
When finished ComboFix will produce a log for you.
Post the ComboFix log in your next reply.

Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.

If you have problems with ComboFix usage, see How to use ComboFix