Author Topic: router problems (Read 8429 times)

janenbrad · « **on:** December 12, 2009, 04:42:34 PM »

hello i have been having problems with my router
i set it all up and it keeps changing my area from australia to albania when it does this i cant use the inter net

dahlarbear · « **Reply #1 on:** December 12, 2009, 07:16:56 PM »

0. Say What? Need more information.

1. Area. I don't know what this is, where it would be stored, or how it would be changed. Some Microsoft operating systems have "Regional" settings...?
a. Is this a "setting" within the router or operating system?
b. Is it changing your "language", "location", or both?
c. Where do you see the "area" reported?

2. Router.
a. Is this a home router or commercial grade (industrial strength)?
b. What is the make, model name, model number, and hardware version number? Report whatever is on the identification plate on the back or bottom of a home router. No idea where it would be on a "commercial" router.

3. Operating System. Which one and service pack level; e.g. Windows XP Home Edition SP3?

janenbrad · « **Reply #2 on:** December 12, 2009, 07:35:08 PM »

it is a net comm router its a home one

it asks me to put in my service provider and i do then you pick what countrey and thats where it changes

janenbrad · « **Reply #3 on:** December 12, 2009, 07:36:15 PM »

its in the router settings

dahlarbear · « **Reply #4 on:** December 12, 2009, 09:49:22 PM »

If we can find user documentation on their website, perhaps someone can make some sense out of this. Should we be using their "Australia" website.

Which router? There is more than one. See NetComm Routers.

janenbrad · « **Reply #5 on:** December 12, 2009, 10:24:24 PM »

on the box it says 3g usb 11n wifi router with 5 ethernet ports

dahlarbear · « **Reply #6 on:** December 12, 2009, 10:41:15 PM »

Unfortunately, their website doesn't list them as "3g usb 11n wifi router".

Look on the back or bottom of the router (or the box) for something like:
BP504UK
NB504
NP740N
NP800n
NP801n
NP802n
NP803n

Or click on the light blue web link http://www.netcomm.com.au/products2/routers and see if you can identify it by its picture.

janenbrad · « **Reply #7 on:** December 12, 2009, 10:42:47 PM »

i found it its 3g18wn i sent net comm an email to ask them

dahlarbear · « **Reply #8 on:** December 12, 2009, 11:06:39 PM »

Well, I guess that would be this http://www.netcomm.com.au/products/3g/3g18wn.

This is technology I'm not familiar with. I'd have to do some research. If there's anyone out there with knowledge, now would be a good time to share.

janenbrad · « **Reply #9 on:** December 12, 2009, 11:24:51 PM »

im not real cleaver when it comes to these things and hwen i first got it i thought there was only a tiny bit of papper as instructions but then i realized theres a disk but i dont understand it but i get it to work and works fine but when i turn it of the is when it changes and then i have to reset the router and all the settings as well as connections to get it to work again

dahlarbear · « **Reply #10 on:** December 13, 2009, 01:20:00 AM »

1. Internet Interface. This device permits an Internet connection through:
a. "wired" WAN port (to fixed line service - DSL/cable/satellite)
b. external 3G USB modem

Which one are you using to access Internet? Or do you have both methods available to you (paying two different Internet Service Providers)?

2. Reset/WPS button. Are you using the "Reset/WPS" button on back of router to "reset" it. If you hold button down for ten seconds, you reset router to factory default settings (all your changes are gone).

Quote from: janenbrad on December 12, 2009, 04:42:34 PM

i set it all up and it keeps changing my area from australia to albania when it does this i cant use the inter net

3. 3G Internet Settings. There's a web configuration page displayed on page 27 of the 3G18Wn User Guide. There's a WWAN (3G) Settings subsection on the display to specify "APN" and select country from list.
a. Is this where you specify your "area" and "Australia"?
b. Do you select the "Apply" button to set the changes?

cruisin702 · « **Reply #11 on:** December 13, 2009, 01:22:45 AM »

Are you using the 3G USB or are you using a modem hooked up to the WAN? There is a user's manual here http://netcomm.com.au/__data/assets/file/0009/55386/3G18Wn_UG.pdf
Sometimes it is easier to go to your ISP's website. I have found they give me better(easier) set up instructions than the Router manual.

Sorry, dahlarbear didnt mean to step on your toes, I was typing at the same time you was.

janenbrad · « **Reply #12 on:** December 13, 2009, 01:31:39 AM »

i only have usb modem
and i have pressesd apply thankyou both for ur help very much

cruisin702 · « **Reply #13 on:** December 13, 2009, 01:52:40 AM »

Who is the service provider? maybe I can find more information to help you there.

janenbrad · « **Reply #14 on:** December 13, 2009, 01:57:44 AM »

telstra pre paid

dahlarbear · « **Reply #15 on:** December 13, 2009, 02:40:49 AM »

Quote from: janenbrad on December 12, 2009, 11:24:51 PM

i get it to work and works fine but when i turn it of the is when it changes and then i have to reset the router and all the settings as well as connections to get it to work again

1. Router Reset. I'm not sure what you mean by the phrase "reset the router".
a. Are you resetting back to factory defaults?
b. If so, why? What settings are preventing you from connecting?

2. Firmware Version. What is the firmware version? Should be on the "status" page shown on login to 3G18Wn or by selecting "Status" from top menu.

cruisin702 · « **Reply #16 on:** December 13, 2009, 02:41:12 AM »

did you put telstra.bigpond in the APN field?

janenbrad · « **Reply #17 on:** December 13, 2009, 03:13:29 AM »

no because its not testra big pond its telstra inter net because its pre paid
and reset it in the option it says restet to factory settings

cruisin702 · « **Reply #18 on:** December 13, 2009, 03:41:41 AM »

Quote from: janenbrad on December 12, 2009, 11:24:51 PM

i get it to work and works fine but when i turn it of the is when it changes and then i have to reset the router and all the settings as well as connections to get it to work again

Let me make sure I am understanding correctly.
You set up your connection and are connected to the internet using the router.
You turn the router off.
Turn the router back on.
And you have no connection and have to set up everything all over again to get connected.
Is this correct?

janenbrad · « **Reply #19 on:** December 13, 2009, 03:44:18 AM »

when i turn the computer off then turn it back on inmorning if i want to use net i have to redo all the settings

cruisin702 · « **Reply #20 on:** December 13, 2009, 04:07:11 AM »

Can you get your firmware version by going to the router setup page http://192.168.20.1 and logging in and clicking on status?

little larz · « **Reply #21 on:** May 18, 2010, 08:50:18 PM »

hi there....im sorry i dont know how to use this very well, but i will soldier on! i purchased a netbook off ebay (gasp!) and it has come from hong kong, with as far as i can tell an operating system called windows ce........i cannot get it to even RECOGNISE the usb device as inserted let alone get it to connect! ive given it to some people who have decided its "useless" but am hoping not to have to give up! can anyone please help me?

?

cruisin702 · « **Reply #22 on:** May 18, 2010, 09:57:07 PM »

Go to "Help" at the top of the page and click on "How to ask a question" . Then start a new topic with your question.

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Author Topic: router problems (Read 8429 times)

janenbrad

dahlarbear

janenbrad

janenbrad

dahlarbear

janenbrad

dahlarbear

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dahlarbear

janenbrad

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cruisin702

janenbrad

cruisin702

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dahlarbear

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janenbrad

cruisin702

janenbrad

cruisin702

little larz

cruisin702