I am having printer problems, and I am about to lose my mind. The printer is networked and is an Epsom. I can get a test page to print, and only certain files, which are saved under an old users name(i.e., Pat Personal Files). I can not alter or add anything to any documents saved under this old users name and get the document to print. I did see a message (for a split second) saying that the information may be "read only protected". Also, I can get some information to print on an Excel worksheet (headers),but no information in the cells prints. What makes this a real challenge is that we do not posses any administrator passwords. The old Operations Manager has been fired and is under investigation(for alleged crimes). The organization I am trying to help is a non profit and does not have the money to hire real I.T. help (maybe in June 2010). There are many documents that I have to print on a daily bases...that would be a pain to enter on a different computer. And some of the old documents may need to be printed again for insurance and legal reasons.
We use NT 4 and the documents are contained in Word 97.
