I'm trying, I really am. This is my first virus/malware/spyware problem, and I'm in tears. I'm pretty good with computers that work, but this has me in tears. I'm running Vista Business. I have Norton antivirus, but it can't do an update. I can't run programs, so I can't use the ones listed in the Read This First. I keep getting porn crap/*censored* dysfunction ads on IE (which I don't EVER use) popping up, and all these warnings that I don't think are legit. Things keep opening and it's very hard to get them closed. I'm scared to do ANYTHING at this point. Trying to figure out the instructions while dealing with all the other stuff is like trying to read Latin in the dark. Please, can anyone who can translate this stuff to SIMPLE english, and help me with a computer that can not download/run programs, I will be grateful!!!
Thanks in advance, Rebecca Rose