Harry, I know you told me to wait, but I had already done this stuff and thought that the information will matter.
I tried to continue with the instructions by Installing Java "jre-6u17-windows-i586-s.exe" I get this error message:
The Windows installer service could not be accessed. This can occur if you are running windows in safe mode, or if the Windows Installer is not correctly installed. Contact you support personnel for assistance. I also went in to device manager and un-installed my network adapter and rebooted, hoping it would re-install. It did but I still don't have anything in Network Connection:
This is the link I was working off of hen I did that:
http://support.microsoft.com/default.aspx?scid=kb;en-us;825826&Product=winxpThis is the last thing I've done HiJackThis log from this morning: Except,•o18 - protocol: linkscanner - {f274614c-63f8-47d5-a4d1-fbdde494f8d1} - c:\program files\avg\avg9\avgpp.dll *** and c:\windows\system32\hphipm09.exe *
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:55:53 AM, on 1/19/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wpabaln.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSRMon.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\UnHackMe\hackmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.yahoo.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: MegaIEMn - {bf00e119-21a3-4fd1-b178-3b8537e75c92} - C:\Program Files\Megaupload\Mega Manager\MegaIEMn.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [EnvyHFCPL] C:\Program Files\VIA\VIAudioi\EnvyADeck\EnMixCPL.exe 1
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [UnHackMe Monitor] C:\Program Files\UnHackMe\hackmon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-2000478354-1644491937-725345543-1003\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (User '?')
O4 - HKUS\S-1-5-21-2000478354-1644491937-725345543-1003\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User '?')
O4 - HKUS\S-1-5-21-2000478354-1644491937-725345543-1003\..\Run: [UnHackMe Monitor] C:\Program Files\UnHackMe\hackmon.exe (User '?')
O4 - HKUS\S-1-5-21-2000478354-1644491937-725345543-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [lightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden (User '?')
O4 - HKUS\.DEFAULT\..\Run: [lightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) -
http://downloads.ewido.net/ewidoOnlineScan.cabO16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) -
http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cabO16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) -
http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cabO16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) -
http://www.eset.eu/buxus/docs/OnlineScanner.cabO16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) -
http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cabO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1151198641555O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) -
http://download.divx.com/player/DivXBrowserPlugin.cabO16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1164587105921O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) -
http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cabO16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) -
http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cabO16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) -
http://acs.pandasoftware.com/activescan/cabs/as2stubie.cabO16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -
http://acs.pandasoftware.com/activescan/as5free/asinst.cabO16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cabO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Application Management (AppMgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Windows Audio (AudioSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BroadWave Service (BroadWaveService) - Unknown owner - C:\Program Files\NCH Swift Sound\BroadWave\broadwave.exe
O23 - Service: Computer Browser (Browser) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: CryptSvc - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: DHCP Client (Dhcp) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Logical Disk Manager (dmserver) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: DNS Client (Dnscache) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Wired AutoConfig (Dot3svc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Extensible Authentication Protocol Service (EapHost) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Error Reporting Service (ERSvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: COM+ Event System (EventSystem) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: getPlus(R) Helper (getPlusHelper) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Help and Support (helpsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Health Key and Certificate Management Service (hkmsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Server (lanmanserver) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Workstation (lanmanworkstation) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Ma-Config Service (maconfservice) - CybelSoft - C:\Program Files\ma-config.com\maconfservice.exe
O23 - Service: Network Access Protection Agent (napagent) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Network Connections (Netman) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Network Location Awareness (NLA) (Nla) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Removable Storage (NtmsSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Remote Access Connection Manager (RasMan) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Remote Registry (RemoteRegistry) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Secondary Logon (seclogon) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: System Event Notification (SENS) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Shell Hardware Detection (ShellHWDetection) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: System Restore Service (srservice) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: SSDP Discovery Service (SSDPSRV) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Telephony (TapiSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Terminal Services (TermService) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Themes - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Universal Plug and Play Device Host (upnphost) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: USBDeviceService - Unknown owner - C:\Program Files\Roxio\MyDVD\MyDVD\USBDeviceService.exe
O23 - Service: Windows Time (W32Time) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: WebClient - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Windows Management Instrumentation (winmgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Portable Media Serial Number Service (WmdmPmSN) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Windows Management Instrumentation Driver Extensions (Wmi) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Security Center (wscsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Windows Driver Foundation - User-mode Driver Framework (WudfSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Wireless Zero Configuration (WZCSVC) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Network Provisioning Service (xmlprov) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)
--
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