Hello
abluewhale07 and welcome to
Computer Hope Forum. My name is Superdave but you can just call me SD. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
Looking over your log it seems you don't have any antivirus software.
Before we continue download and install a free antivirus.Remember to only install one antivirus! 1)
Avast! Home Edition2)
AVG Free Edition3)
Avira AntiVir Personal4)
Microsoft Security Essentials for Windows Vista\Windows 7 -
64 bit Download4-a)
Microsoft Security Essentials for Windows XP5)
Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6)
PC Tools AntiVirus Free EditionIt is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.------------------------------------------------------------------------------------------Open
HijackThis and select
Do a system scan onlyPlace a check mark next to the following entries: (if there)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/?o=101760&l=dis
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] \"C:\Program Files\Common Files\Java\Java Update\jusched.exe\" (Description: Sun Java update scheduler. Checks for updates. Not necessary. Removing this entry will free up a small amount of system resources.)O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe (Description: Intel hotkey applet. Unnecessary. Removing this will free up a small amount of system resources.)Important: Close all open windows except for
HijackThis and then click
Fix checked.Once completed, exit
HijackThis.---------------------------------------------------------------------------------------------Download
ComboFix by sUBs from one of the below links. Be sure to save it to the
Desktop.link # 1link #2Close any open web browsers (Firefox, Internet Explorer, etc) before starting
ComboFix.Temporarily disable your anti-virus, and any anti-spyware real-time protection before performing a scan. Click
this link to see a list of security programs that should be disabled and how to disable them.
Vista users Right-click
combofix.exe and select
Run as Administrator and follow the prompts.
Double-click
combofix.exe and follow the prompts.
When finished,
ComboFix will produce a log for you.
Post the
ComboFix log and a new
HijackThis log in your next reply.
NOTE: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.Remember to re-enable your
anti-virus and
anti-spyware protection when
ComboFix is complete.
