I am not trying to be evasive or talk in riddles. I do not know how to describe the problem more articulately.
When I started to try to download the driver, there were several questions about what kind of a computer we have. One of the questions was what is the model number with a drop down menu to choose from. But the answer to the model number was not listed in the choices provided. So I was stuck and could not proceed.
Does this make more sense? Thank you.