Dell Inspiron 6000 Laptop will not access the internet

[Fordtruckmaniac]

A friend brought by a Dell Inspiron 6000 laptop with Windows Media Center in it. The complaint is, it will not access the internet.

I have have checked and reset all settings I can think of.

I have tried with my wirless router, hard wired it with an ethernet cable, no go.

I have cleaned it up, ran Windows disk cleanup,  C-Cleaner, Avast, Malwarebytes, in safe mode, found nothing ugly. I have disabled and re-enabled the built in wi-fi card same with the LAN card. It will not connect. 

What am I missing here?

[jkolak]

Maybe it's so obvious that you didn't mention it, but I don't see on your list:

My Network Places -> View Network Connections -> Local Area Connection/Internet Connection -> Repair This Connection

My computer was sick for awhile and I had to do this on every boot up until I got the system straightened out.

[Allan]

Can he ping?

[Fordtruckmaniac]

Maybe it's so obvious that you didn't mention it, but I don't see on your list:

My Network Places -> View Network Connections -> Local Area Connection/Internet Connection -> Repair This Connection

My computer was sick for awhile and I had to do this on every boot up until I got the system straightened out.

Yes I have done that several times.

[Allan]

Can he ping?

[Fordtruckmaniac]

Right now on the "Wireless Network Connection Status" box, I show "Limited or no Connectivity"  and yet and "signal strenght" is excellent.  


Can you ping without connecting online?

[Allan]

You didn't say it wouldn't go online - you said it couldn't access the internet. Not the same thing, hence the question.

[Fordtruckmaniac]

With all due respect, I made it very clear in my first posting that I couldn't get online.

[Allan]

You know, my goal isn't to argue with you - honest. But I've reread your first post half a dozen times and nowhere does it say you can't get online, only that you are unable to access the internet. But okay, now I know.

[soybean]

You didn't say it wouldn't go online - you said it couldn't access the internet. Not the same thing, hence the question.

Perhaps some additional explanation of this point would clear up the confusion. For many users, not being able to access the internet is synonymous with not being able to get online.  I'm sure this distinction you're making is the reason for asking,

Can he ping?

I'll post this reference, which may help: Using Ping to Troubleshoot Network Problem

[Fordtruckmaniac]

You know, my goal isn't to argue with you - honest. But I've reread your first post half a dozen times and nowhere does it say you can't get online, only that you are unable to access the internet. But okay, now I know.

Sorry, it one of those deals, it sounded right to me for an explanation. 

[Fordtruckmaniac]

Any way, I do have my own computers hooked to the same router, and my equipment is fine.

The not connecting, is the complaint the person that owns this laptop had. They have a anther desktop unit hooked up on their router and its fine. This issue just up and appeared last week some time.

I am just tryng to help them out.

[JJ 3000]

Any errors in device manager?

Have you tried doing a system restore to before the problem started?

[Broni]

The answer to Allan's question is still unclear.

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

          cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

      and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

[rthompson80819]

Soy, nice answer.  I'm not sure it sunk in to the OP but you gave him everything he needs to get started troubleshooting.  You have got to eliminate one issue at a time and then move on.