Author Topic: AntiVirus Plus etc (Read 9456 times)

Alan Rfc1 · « **on:** January 26, 2010, 09:58:07 AM »

Hi

Well basically my computer has ended up with this antivirus plus spyware thing. It seems to have disabled mostly everything on my computer. I can't access the internet to download or install programs to help me get rid of it and i also can't access my task manager, which i have tried a couple of methods to fix which also failed.
Any time I try and use the internet or access my task manager the following error occurs:

WARNING Application cannot be executed. The file is infected. Please activate your antivirus software.

Any suggestions on how to remove it without having to download programs etc?

Thanks, Alan

mario21lv · « **Reply #1 on:** January 26, 2010, 11:23:10 AM »

first thing u do is boot to samemode. most likely F8 right after u see the logo of ur computer when first turning it on. it should boot to safe mode.
here the internet might or might not work depending on the infection.
>if it works download malwarebytes from filehippo.com, install and run updates first. run full scan. second step is to go to eset.com/onlinescan and run the online scan. NOTE Eset Online scan will install easier with Internet Explorer.

<Removed>

i would reccomend running ccleaner to clean any temp folders at the end. link here
http://filehippo.com/download_ccleaner/

harry 48 · « **Reply #2 on:** January 26, 2010, 12:22:48 PM »

mario21lv , please do not give advice you are not a malware expert

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx

go to below and complete post the 3 logs an expert will look at them , harry

http://www.computerhope.com/forum/index.php/topic,46313.0.html

Alan Rfc1 · « **Reply #3 on:** January 26, 2010, 03:34:42 PM »

I started to carry out those steps and successfully did the ccleaner part, and after i rebooted after completing the superantispyware scan i cant log on it just logs off immediately, any suggestions?

harry 48 · « **Reply #4 on:** January 26, 2010, 03:49:15 PM »

please wait for an expert to contact you , harry

evilfantasy · « **Reply #5 on:** January 26, 2010, 04:01:39 PM »

Try restarting the computer again.

If it still logs off try starting in Safe Mode.

Let me know...

Alan Rfc1 · « **Reply #6 on:** January 26, 2010, 04:44:29 PM »

Tried restarting several more times and just did the same.

Tried starting in safe mode and it stops on a back screen and the bottom line reads:

multi(0)disk(0)rdisk(0)partition(1)?WINDOWS?System32?Drivers?Mup.sys

it just stays on this screen

evilfantasy · « **Reply #7 on:** January 26, 2010, 04:46:01 PM »

Have you tried Safe Mode or Last Known Good Configuration?

mario21lv · « **Reply #8 on:** January 26, 2010, 04:46:41 PM »

Quote from: harry 48 on January 26, 2010, 12:22:48 PM

mario21lv , please do not give advice you are not a malware expert

im sorry but i work at a computer shop and this is what i have been dealing with day in and day out.
the login in and login out is caused by the infection. it is actually gone now but it has done its damaged.

here is where i found a solution for it. i have done it over thirty times myself so i know it works
http://www.ehow.com/how_4527843_onlog-off-loop-windows-xp.html

evilfantasy · « **Reply #9 on:** January 26, 2010, 04:48:36 PM »

It's impossible to know what is causing this without seeing logs.

Boot loops are caused by many, many more things then just virus.

mario21lv · « **Reply #10 on:** January 26, 2010, 04:54:14 PM »

true, but because he was able to log in before and while he was infected. it really points to the infection. i have done this to much times to be wrong.

evilfantasy · « **Reply #11 on:** January 26, 2010, 04:57:12 PM »

I understand what you are saying but we do things the safe way here. It's not our computer. The damage is done so let's be as safe as possible and not make it worse by throwing out fixes we are not 100% sure of.

Alan Rfc1 · « **Reply #12 on:** January 27, 2010, 09:48:18 AM »

Quote from: evilfantasy on January 26, 2010, 04:46:01 PM

Have you tried Safe Mode or Last Known Good Configuration?

Yes tried both and no luck:(

evilfantasy · « **Reply #13 on:** January 27, 2010, 10:04:42 AM »

Do you have your XP install disk?

Alan Rfc1 · « **Reply #14 on:** January 27, 2010, 10:09:05 AM »

no my computer just came with that pre-installed.

evilfantasy · « **Reply #15 on:** January 27, 2010, 10:12:46 AM »

Not many options here.

Create a bootable CD

Download this ISO file to the Desktop and burn it to a CD as an ISO.

To burn the file, install the free version of DeepBurner Free

Place a blank CD in your computer.

Start DeepBurner and select Burn ISO Image then click Next (you may need to maximize the DeepBurner window)

Under the window where it says Image file you have to select the rc.iso file you just downloaded. (click the little button to the right)

Once the file is selected click Burn ISO

With the ISO CD you just burned in the CD drive restart the computer.
Click to select any options that are required to start the computer from the CD drive if you are prompted.
When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER

Type: chkdsk /r and press Enter (note the space between the chkdsk and /r)

To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER

Alan Rfc1 · « **Reply #16 on:** January 27, 2010, 10:31:07 AM »

I've burned that iso file and do i keep the cd in this computer and do the restarting etc or put it into the computer i want to fix now?

evilfantasy · « **Reply #17 on:** January 27, 2010, 10:35:56 AM »

Put the burned disk in the other computer.

When starting you will need to tap F12 to get to the boot menu and choose to boot from the disk.

Alan Rfc1 · « **Reply #18 on:** January 27, 2010, 10:47:46 AM »

ok booted up computer using cd and it takes me to a blue screen with 3 options:

To set up windows xp now,press enter

To repair a windows xp installation using recovery console, press r

To quit setup without installing windows xp, press f3

which one is it i have to go on (sorry for being a bit slow lol, dont want to do anythin wrong )

evilfantasy · « **Reply #19 on:** January 27, 2010, 10:51:33 AM »

Quote

To repair a windows xp installation using recovery console, press r

Alan Rfc1 · « **Reply #20 on:** January 27, 2010, 10:57:47 AM »

ok it then says which windows installation would you like to log onto?

it only accepts one digit.

evilfantasy · « **Reply #21 on:** January 27, 2010, 11:25:23 AM »

What do you mean by it only accepts one digit?

Alan Rfc1 · « **Reply #22 on:** January 27, 2010, 11:32:50 AM »

i tried to put that code thing in but after ive typed the "c" it doesnt let me type anything else, so not sure what to do at this stage

evilfantasy · « **Reply #23 on:** January 27, 2010, 11:34:24 AM »

Are you supposed to type R not C?

patio · « **Reply #24 on:** January 27, 2010, 11:41:22 AM »

How many Windows installs is it showing ? ?
Have you tried using the up/down arrow to highlight the selection and hit Enter ? ?

Sounds like you have a 2nd install of Windows from your repair efforts...

Alan Rfc1 · « **Reply #25 on:** January 27, 2010, 12:17:44 PM »

nevermind my own stupidity there haha got it loading now and its 60% complete, need to go out just now will be back later, thanks guys

evilfantasy · « **Reply #26 on:** January 27, 2010, 12:18:52 PM »

Cool. Keep us posted.

Alan Rfc1 · « **Reply #27 on:** January 27, 2010, 04:43:27 PM »

no luck, when i restarted i still cant get on without it logging me straight back off:(

mario21lv · « **Reply #28 on:** January 27, 2010, 06:46:21 PM »

with no harm ment. i really suggest this. the os is fine. its just a modified registry key that was hijacked by the infection. Again NO HARM MENT...

http://www.ehow.com/how_4527843_onlog-off-loop-windows-xp.html

evilfantasy · « **Reply #29 on:** January 28, 2010, 10:18:10 AM »

That is a generic article and isn't going to help here. Besides. What they are asking to be done is THE SAME as what we are trying! Only here there is an open dialog here....

@ Alan Rfc1

Can you answer the questions Patio asked please. I'm really thinking you are looking at a reinstall.

Quote from: patio on January 27, 2010, 11:41:22 AM

How many Windows installs is it showing ? ?
Have you tried using the up/down arrow to highlight the selection and hit Enter ? ?

Sounds like you have a 2nd install of Windows from your repair efforts...

Alan Rfc1 · « **Reply #30 on:** January 28, 2010, 11:37:50 AM »

It's just showing the 1 windows install and yes ive tried the up/down arrow:(

Alan Rfc1 · « **Reply #31 on:** January 28, 2010, 04:49:40 PM »

ok i tried that recovery process again and once it completed it has:

C:\WINDOWS>

and then a space for me to type something, what should i type?

patio · « **Reply #32 on:** January 28, 2010, 04:57:50 PM »

Give me 10 minutes here...i have to review what you've done in this repair install process...

Don't get offended if i ask questions you may have answered...i'm a bit late to the party at the request of your Malware Expert EF.

patio · « **Reply #33 on:** January 28, 2010, 05:32:13 PM »

There are details missing from this tale here...
If you made the Recovery Console CD as EvilFantasy asked above it shouldn't be giving a repair option...that's not what it does.
What CD are you booting to and what steps have you taken so far ? ?

mario21lv · « **Reply #34 on:** January 28, 2010, 06:42:28 PM »

Quote from: mario21lv on January 27, 2010, 06:46:21 PM

http://www.ehow.com/how_4527843_onlog-off-loop-windows-xp.html

im serious about this, trust me. i had to use it again today.

evilfantasy · « **Reply #35 on:** January 28, 2010, 06:43:20 PM »

I'm getting the feeling this is your article. Future links will be removed.

Alan Rfc1 · « **Reply #36 on:** January 29, 2010, 08:28:57 AM »

Quote from: patio on January 28, 2010, 05:32:13 PM

There are details missing from this tale here...
If you made the Recovery Console CD as EvilFantasy asked above it shouldn't be giving a repair option...that's not what it does.
What CD are you booting to and what steps have you taken so far ? ?

Im booting the cd evilfantasy told me to make.

first of all when i start up the comp it says "press any key to boot from cd"
so i do that and thern it gives me the option:

To setup a windows xp now, press enter.

To repair a windows xp installation using recovery console, press r

So i press R and then it asks me which windows installation i would like to log into (theres only one option) so i do that then it asks what the admin pass is so i type that in, then in the next line i type the code in that evil fantasy gave me and after that it starts to recover or whatever. Thats what stage im on at the moment.

And mario21lv thanks for offering advice but that article cant help me as i dont have the windows xp installation disc anyway.

mario21lv · « **Reply #37 on:** January 30, 2010, 02:38:41 PM »

true that its not our computer. but they are on the forums for a reason. FOR help. I am more than confident that this is the problem.....
PLEASE Alan give this a try, i promise it will work!!!!

BOOT CD THAT I USE(torrent)
<Removed> No Torrents!

LOG ON LOG OFF instruction fix(torrent)
<Removed> No Torrents!

NOTE: these torrents are made by me so they are completely safe

Mod Note: Link to the software homepage. Torrents are against forum rules! Computer Hope Forum Rules

Alan Rfc1 · « **Reply #38 on:** February 05, 2010, 10:49:18 AM »

dont mean to bump this, but i dont have a clue what to do here?

Dr Jay · « **Reply #39 on:** February 05, 2010, 10:59:32 AM »

Hello. As this topic is kind of confusing, please start a new topic.

This is now closed, everyone else, please start new topic as well.

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Author Topic: AntiVirus Plus etc (Read 9456 times)

Alan Rfc1

mario21lv

harry 48

Alan Rfc1

harry 48

evilfantasy

Alan Rfc1

evilfantasy

mario21lv

evilfantasy

mario21lv

evilfantasy

Alan Rfc1

evilfantasy

Alan Rfc1

evilfantasy

Alan Rfc1

evilfantasy

Alan Rfc1

evilfantasy

Alan Rfc1

evilfantasy

Alan Rfc1

evilfantasy

patio

Alan Rfc1

evilfantasy

Alan Rfc1

mario21lv

evilfantasy

Alan Rfc1

Alan Rfc1

patio

patio

mario21lv

evilfantasy

Alan Rfc1

mario21lv

Alan Rfc1

Dr Jay