Unable to Print & Open Files in Word 2007

[Parry]

Hi,

I installed novaPDF Lite 7 and tried converting a word file to pdf. It did'nt work but since then I have been facing issues with printing word documents through my laser printer.

1) The 'Print' dialog does not open on pressing Ctrl+P and when i do a quick print i get the following error message.



Whereas, I am able to open the 'Print' dialog box in other office applications and print documents.

2) When I try opening any word file from Start Menu>Recent Documents, I am getting the error message as:


3) Also, am unable to open any word file by browsing through the folders. Only way I can open a word file is through start menu of Word

4) And for some reasons system restore is also not able to restore to any date prior to the installation.

Have done the following so far;
i) Checked my default printer settings.
ii) Have uninstalled novaPDF.
iii) Have tried uninstalling & re-installing Office 2007, but no luck.

Pls assist me in re-solving this issue.

[soybean]

If you open Control Panel, Printers and Faxes, do you see a printer there that is designated as default?  It will be marked with a small black circle with a white check mark inside it.  Do you now have more than one printer installed, as shown in Printers and Faxes? 

By the way, you can save Word 2007 files as PDF by getting 2007 Microsoft Office Add-in: Microsoft Save as PDF or XPS.

[Parry]

Thanks soybean for your reply & the useful addon.

I checked my printer settings & as stated earlier I am able to print from other office applications such as Excel, Powerpoint etc. with no such issues.

[Allan]

Have you checked the .doc file extensions to make sure they are linked to Word?

[Parry]

Thanks Allan for replying. Yes .doc file extensions are linked to word.

Also, another problem/ issue I just noticed with Word is that am also unable to use paste function by pressing Ctrl+V.

Have further done the following troubleshooting, but no luck still;
i) Have uninstalled & re-installed my laser printer.
ii) Have tried repairing Office from control panel.

[Allan]

Make sure the keyboard shortcuts haven't changed. Click on the "Office Button" in Word (big round button on the top left of the app) then select "customize". At the bottom of the menu is "customize keyboard shortcuts".

[Parry]

Its not about keyboard shortcuts only, am also able to open up the print dialog box by pressing the icon from the Quick Access Toolbar. Also, I searched registry manually for all novaPDF entires & deleted them, but again no luck.

An observation:
When I uninstalled & re-installed Office 2007, all my Quick Access Toolbar Settings & other Word Settings came back intact even though I used CCleaner to delete registry of the uninstalled version of Office. Also, all my recently opened documents were there in Word. Similarly, the printer settings & other settings related to print would have also been there & came back with fresh installation.

When I searched through registry, I found entries related to earlier versions of Office still there in registry such as Office 8.0, Office 10.0, Office 11.0.

Now should I uninstall Office & search manually for all office related registry entries & delete them prior to re-installation. But for this I would surely need some assistance to delete the entries.

[Allan]

The registry retains data for old Office installations - that's not a problem. Do NOT try to manually uninstall Office registry entries - you'll be there all day and still miss most of them. Download the Windows Install Cleanup Utility (http://support.microsoft.com/kb/290301). Uninstall Office, run the utility, then reinstall Office and let's see what happens.

[Parry]

Okay Boss, point noted. Will update after doing as advised.

Thanks. 

[Allan]

No need to salute when we're indoors 

[Parry]

I really appreciate all your effort.

[Allan]

You're very welcome, but so far I haven't been much help.

[Parry]

Thanks once again for all the support.

But looks like with our combined efforts we will surely see past this. Hope for the best.

[Parry]

Windows Install Cleanup Utility (http://support.microsoft.com/kb/290301) is basically for Office 2000, Office XP, or Office 2003.

For Office 2007, it suggests article http://support.microsoft.com/kb/971179/, will it help?

[Allan]

Sorry - didn't notice that. Don't know - haven't tried. Go ahead and try the "fix it" - I don't see how it can hurt.