Strange lack of email from one provider only

[Graham]

Hi people,
                 My apologies if this in the wrong area.  My problem is this:  I teach elderly people how to get on the internet and use email.  In the process of doing this we use a government site called "myguide" (www.myguide.gov.uk) as it is a nice easy site to use for a beginner .  .  One of the first things the students do is to send an email to me or one of the other tutors and to facilitate that we supply our email addresses.  Now, if they send an email to my "myguide" address it works perfectly BUT if they send it my Tiscali address I don't get it.  It shows as sent on their account and they don't get a "not delivered" email message in their inbox.  Points to consider:-
1/. I have NOT blocked "myguide" in my Tiscali account.
2/. All other mail from other providers goes to Tiscali with no bother.
3/. I can send mail from Tiscali to myguide with no bother.
4/. I now have to get them to contact other email addresses rather than Tiscali.
5/. And finally, TalkTalk (taken over Tiscali) is about as much use as a catflap in a submarine.

Anyone got any thoughts on this please.   

Thanks Graham.

[patio]

Tiscali is blocking it then...
Contact them.

[Graham]

Thanks for the speedy reply.  You have reinforced my own conclusion that Tiscali is doing the blocking.  I give up now as talking to them is a total waste of time.  They keep saying that I should check whether I have blocked emails from myguide.  I haven't and they can obviously check my account if they don't believe me. I shall just use another email account now.

Thanks again for your help.

[patio]

Do you have an alternative to Tiscali ? ?
I haven't heard much good about them recently...

[Graham]

Hi Patio,
              I have no wish really to move from Tiscali (or TalkTalk as it is now) as I am on what I think is a pretty good deal.  I get Broadband, day and night calls plus line rental for £20 p/mnth.  Other than this silly thing with not receiving "myguide" emails Tiscali is fine.  It just irritates me that I can't sort it when my students say to me "why doesn't my email go to your Tiscali address?"  It makes me look silly and thats not good obviously.

Cheers,

Graham.

[patio]

Gotcha...
That does seem like a pretty good deal.

[rthompson80819]

You could set up a gmail account.

[Graham]

I could indeed set up a Gmail account but I already have sufficient email accounts thanks.  Lack of available email accounts was not the problem.

Anyway people, thank you all for your help.  Lets now regard it as something not worth pursuing.


Cheers,