Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
When I go into Internet Options, General tab, I see that two of the three page buttons work while one does not show any information. The mystery button is the one in the middle of the three choices, the one called "predefined page" (as translated from my pc non english language...) - when I click on it, nothing happens, the info box does not open...while when I go from current(first button) to blank (third button), I get the blank page info open, as expected. As a result, I do not know where my pc is being taken to, this is my concern, because access to predefined page info is not available....
I'm not sure what you mean here. Could you give me a screen print?How to post screenshots or images=============================
How do I make sure my browser has not been highjacked?
The only sure way is to do some scans and post the logs here.SUPERAntiSpyware
If you already have SUPERAntiSpyware be sure to check for updates before scanning!Download
SuperAntispyware Free Edition (SAS)* Double-click the icon on your desktop to run the installer.
* When asked to
Update the program definitions, click
Yes* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the
Preferences button.
•Under
Start-Up Options uncheck
Start SUPERAntiSpyware when Windows starts
* Click the
Scanning Control tab.
* Under Scanner Options make sure only the following are checked:
•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•
Please leave the others unchecked•Click the
Close button to leave the control center screen.
* On the main screen click
Scan your computer* On the left check the box for the drive you are scanning.
* On the right choose
Perform Complete Scan* Click
Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click
OK* Make sure everything in the white box has a
check next to it, then click
Next* It will quarantine what it found and if it asks if you want to reboot, click
Yes•To retrieve the removal information please do the following:
•After
reboot, double-click the
SUPERAntiSpyware icon on your desktop.
•Click
Preferences. Click the
Statistics/Logs tab.
•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
•It will open in your default text editor (preferably
Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...
* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*
Copy and Paste the log in your post.
==================================
Please download Malwarebytes Anti-Malware from
here.
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.===============================
Download and rename
HijackThis.exe (HJT)
* Double-click on
HJTInstall.
* Click on the
Install button.
* It will automatically place
HJT in
C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.* Upon install,
HijackThis should open for you.
•Close
HijackThis and rename it.
•Go to
C:\Program Files\Trend Micro\HijackThis.exe•Right click on
HijackThis.exe and select
Rename.•Type in
sniper.exe and press Enter.
•Right-click on
sniper.exe and select
Send To > Desktop (create shortcut).
* From the desktop open
HijackThis.* If using Windows Vista, Right-click and
Run As Administrator.* Click on the Do a
system scan and save a log file button
*
HijackThis will scan and then a log will open in
notepad.•
Copy and Paste the entire contents of the log in your post.
.
Do not have
HijackThis fix anything yet. Most of what it finds will be harmless or even required.
.
Although we have renamed
HijackThis to
sniper, we will still refer to it as
HijackThis or
HJT. 
