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Author Topic: Logs requested for slow Laptop  (Read 3397 times)

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NBLapTopGuy

  • Guest
Logs requested for slow Laptop
« on: June 13, 2010, 12:12:41 PM »
Inline Attachment Follows: hijackthis.log
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:08:53 PM, on 13/06/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18928)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\RogersServicepointAgent.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Acer\Acer Arcade\PCMService.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\System32\hkcmd.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Users\Scott\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
D:\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://rogers.my.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.ca.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [snpstd] C:\Windows\vsnpstd.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [RogersServicepointAgent.exe] "C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\RogersServicepointAgent.exe" /AUTORUN
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Acer\Acer Arcade\PCMService.exe"
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer Registration\ACE1.exe" /startup
O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer Assist\launcher.exe
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [AROReminder] C:\Program Files\Advanced Registry Optimizer\ARO.exe -rem
O4 - HKUS\S-1-5-18\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: eNetHook.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8105 bytes


Inline Attachment Follows: mbam-log-2010-06-13 (13-36-04).txt
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4194

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

13/06/2010 1:36:04 PM
mbam-log-2010-06-13 (13-36-04).txt

Scan type: Quick scan
Objects scanned: 124034
Time elapsed: 10 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Inline Attachment Follows: SUPERAntiSpyware Scan Log - 06-13-2010 - 14-02-54.log
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/13/2010 at 02:02 PM

Application Version : 4.39.1002

Core Rules Database Version : 5062
Trace Rules Database Version: 2874

Scan type      : Complete Scan
Total Scan Time : 01:28:44

Memory items scanned      : 627
Memory threats detected  : 0
Registry items scanned    : 7504
Registry threats detected : 0
File items scanned        : 97238
File threats detected    : 11

Adware.Tracking Cookie
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\scott@apmebf[1].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\scott@atdmt[2].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\scott@doubleclick[1].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\scott@interclick[1].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\scott@mediaplex[2].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\scott@overture[1].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\scott@revsci[1].txt
    C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt


I

Dr Jay

  • Malware Removal Specialist


  • Specialist
  • Moderator emeritus
  • Thanked: 119
  • Experience: Guru
  • OS: Windows 10
Re: Logs requested for slow Laptop
« Reply #1 on: June 13, 2010, 12:45:43 PM »
Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:
  • Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not attach logs or post them in Quote/Code boxes unless requested.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

We need to do some diagnostics to get started.

1. Please download Profiles by noahdfear.
  • Save it to your desktop.
  • Double-click profiles.exe and post its log when you reply
2. Download Win32kDiag by ad13 and save it to your Desktop.
  • Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  • When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
  • Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
3. Please download <a href="http://www.helpmyos.com/Cheetah-php-h15.htm?cheetah.zip" target="_blank">Cheetah-Anti-Rogue[/url][/b] by me, and save to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.zip, and extract the file to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.cmd to start.
  • It will finish quickly and launch a log.
  • Post the contents of it in your next reply.
4. In your next reply, please post the following logs for my review:
  • Profiles log (1)
  • Win32kDiag log (2)
  • Cheetah log (3)
Thanks! :)
~Dr Jay