blue screen issue

[haus_kat]

I have a fairly new Dell laptop running Windows 7. Within the past week it has gone blue screen twice unexpectedly. I was only idly surfing online at the time, just reading news articles and nothing much else was running besides the browser.

I'm concerned because I don't know why it happened. Should I be worried that the hard drive or mother board or something might be conking out soon? I've only had the computer less than two years and in the past I never got blue screen on any of my computers before they were very old and nearing the end of their "lifetime" (at about 8 years old). Since I owned this computer it will occasionally pop up some message about "the diagnostic module stopped responding/working" after I hear the computer make a funny noise and click sound. The computer was purchased at WalMart.

This laptop just suddenly went to blue screen two times now in the past week, then automatically re-booted each time after flashing the blue screen message. The blue screen message flashed by too fast for me to see but then on re-boot there was this message on the desktop in a pop-up window:


Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   9087
  BCP1:   0000000000000001
  BCP2:   0000000000000000
  BCP3:   0000000000000000
  BCP4:   0000000000000000
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Files that help describe the problem:
  C:\WINDOWS\Minidump\053013-21840-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-55973-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

[haus_kat]

It just did it again This time the error message pop-up was slightly different:



Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   1000007e
  BCP1:   FFFFFFFFC0000005
  BCP2:   FFFFF88001087E22
  BCP3:   FFFFF88003363938
  BCP4:   FFFFF88003363190
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Files that help describe the problem:
  C:\WINDOWS\Minidump\053113-186171-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-925709-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

[Allan]

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

[haus_kat]

I hope I did this correctly:

==================================================
Dump File         : 053113-186171-01.dmp
Crash Time        : 5/31/2013 4:08:46 AM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff880`01087e22
Parameter 3       : fffff880`03363938
Parameter 4       : fffff880`03363190
Caused By Driver  : iaStor.sys
Caused By Address : iaStor.sys+3aa88
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : iaStor.sys+3ae22
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\053113-186171-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================

==================================================
Dump File         : 053013-21840-01.dmp
Crash Time        : 5/30/2013 12:02:04 AM
Bug Check String  :
Bug Check Code    : 0x00009087
Parameter 1       : 00000000`00000001
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : iaStor.sys
Caused By Address : iaStor.sys+3a29f
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\053013-21840-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================

==================================================
Dump File         : 052513-21325-01.dmp
Crash Time        : 5/25/2013 8:16:27 PM
Bug Check String  : BAD_POOL_CALLER
Bug Check Code    : 0x000000c2
Parameter 1       : 00000000`00000007
Parameter 2       : 00000000`0000109b
Parameter 3       : 00000000`0407000a
Parameter 4       : fffffa80`067d00b0
Caused By Driver  : iaStor.sys
Caused By Address : iaStor.sys+5a2c8
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\052513-21325-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================

[Allan]

1) Please open device manager. Are there any yellow or red symbols?

2) Let's rule out (or in) malware. Please follow the instructions in the following link and post your logs in the thread you create (NOT in this thread):
http://www.computerhope.com/forum/index.php/topic,46313.0.html

[patio]

Try re-installing your MBoard chipset drivers...re-boot afterwards.

[haus_kat]

I opened "Devices and Printers" under the Start menu. There is a yellow triangle with ! over an icon of a laptop computer which is labelled "Dell2". If I click on this a pop-up window comes us and I noted another yellow triangle with ! alongside "Teredo Tunneling Pseudo Interface". I have no idea what that (program?) is and did not install that myself. It is at the top of the list and it says it is a Network adapter under "Type".


How do I re-install MBoard chipset drivers?

[Allan]

Go to the website of your laptop manufacturer and download and install all appropriate drivers, especially the chipset driver.

[haus_kat]

Ok, I have re-installed the chipset drivers and have done some of the scans for the virus like it says in the other thread but it did blue screen again last night very unexpectedly. This time it said:




Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   c2
  BCP1:   0000000000000007
  BCP2:   000000000000109B
  BCP3:   000000000407000C
  BCP4:   FFFFFA80081CE630
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Files that help describe the problem:
  C:\WINDOWS\Minidump\060513-71183-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-99544-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

[patio]

This data doesn't help...find the BlueScreenView one with the same date and re-post that data...