I had that same exact problema with my Dell Latitude D820 a while back ago. The problema was that my charge r got busted, and I was using a charger that wasnt powerful enough. Original was 90W, I was using a 65W, and got the same message, connected, not charging. Then when I got my new 90W charger, it wouldnt charge. After I changed the battery out, the problema was resolved. The weird thing was that before I changed the battery, It gave the the same message intermittently with the 90W charger. Sometimes it would charge OK, then the next time it would not. I never knew what the problema relaly was.