Every time media player 10 starts sound is at lowest level. There is to be a tools menu I believe but I can not find none. Also found "The tools option is available on the menu bar, but by default it is not shown in Windows Media Player. You need to go to the player library to start the process. When you reach the player library section, locate the “Organize” icon and search for “Layout.” From “Layout,” click on “Show Menu Bar.” That’s all there is to it. With tools you can customize your media player to perform in a way that works for you. You can add, delete or change information and control all the data that is included in your media players’ library." can't find player library or no tools in it.