New PC starts - but no display

[ZtephaN]

Hello everyone. I just built myself a new computer, and it starts, but nothing shows up on my monitor. All the case fans start up, the cpu fan starts up, the gpu fans start up, lights are showing, but nothing shows up on the monitor.

I have tried replugging every cable, along with the GPU and RAM. Ive tried using one DVI cable and one HDMI cable from the gpu to the monitor. I have tried reseting the CMOS. i have tried starting with only 1 ram stick seated. Not sure where to go from here, any suggestions? Thanks in advance!

Heres the specs:
i5-9600KF (no integrated graphics)
RTX 2060
Gigabyte Aorus z390i wifi
Samsung evo 970 plus 500gb m.2 ssd
Corsair SF600
Corsair Vegeance lpx 2666mhz 2x8gb

[Lisa_maree]

Hi

Please check on the motherboard serial number label, the bios revision it needs to version F5 or later to support your 9th generation CPU. Everything else looks compatible. 

[ZtephaN]

Hi

Please check on the motherboard serial number label, the bios revision it needs to version F5 or later to support your 9th generation CPU. Everything else looks compatible.

Hello, ive found the serial number, how do i find the bios revision using the serial number?
Can i even update the bios at all, seeing as i cant even get into bios?

[2x3i5x]

Just a thought: maybe contact customer support or technical support of the motherboard's manufacturer about what bios is the latest one they have for your model. I'd think they would probably know what you need & where to get that for your motherboard to work!

(it's good that you have the serial number handy in case you do need it for whatever reason)


Good luck!

[Lisa_maree]

I see Gigabyte don't have the bios version on the label as Asus do sorry for the confusion. Seems with Gigabyte you need to do what  2x3i5x suggested and contact customer support. If you purchased the CPU and motherboard from the same supplier I would contact them and ask if the motherboard has the correct Bios for the CPU. Explain it needs to be F5 or F6 if it isn't you will need a 7th or 8th generation CPU to check the version and do the upgrade if necessary. The upgrade needs you to run the bios update utility in the bios.

As explained here https://www.gigabyte.com/FileUpload/global/WebPage/20/images/utility_qflash.pdf