From dictation.
Okay, I'll try to give you a more detailed outline of what I have in mind. Years ago I is to work as a computer help technician and would talk to people over the phone about how to fix certain problems.
In your case, the problem is not something I would consider to be very critical to your productivity. You should have some alternate method of managing your passwords if the Norton utility is not serving you well. I understand the problem, I also have difficulty finding the right tool for the job and one of the tools I've used now has to be updated and it's a real pain in the neck.
The most reasonable workaround is to just have a piece of paper somewhere that you keep all your passwords on and you keep it with you at all times. This is not a joke, the password management system that's used on computers is much more complicated than it really needs to be. If you can write down your passwords on a piece of paper and keep it on your person that should be all you really need.
Excuse my frankness, but after several years of experience with helping people with computers I find that often the most practical solution is the best one. But I do have another suggestion.
In your community there are some other people who have computers and considered to be a hobby. Those individuals are willing to give you some of their time at no cost and they will try to help you the best they can. But even so, you want to be sure you know who these individuals are and be very careful about giving them any privileges that could possibly cause you harm. The world we live in is not any better now than it was 20 or 30 years ago. There are just too many people out there looking for an opportunity to defraud someone who is not sure what they're doing.
So you might try a search and see if there is a local computer club in your area. You can talk to some of them and make your own decision about which of those individuals appear to be honest and straightforward. Is much easier to do that than it is to try to make a judgment of someone over the Internet people on the Internet people will lie about almost anything. Even if 99% of the people on the Internet are truthful, it's that 1% the can really do you lasting harm. So that's why I recommend you start first dealing with local people that already have some experience and you can evaluate them personally with eye to eye contact and listen to them talk to you and you can answer questions and they can interact with you.
As to Norton, I'm not sure why they cannot just tell you over the phone what you need to do rather than trying to take control of your computer. In my time I did some very difficult things of people over the phone without the use of remote control. So I know it's possible to walk people through almost anything over the phone if you know how to communicate and ask questions and follow directions.
Of course, a local contact is even much better. A real live person in flesh and blood can communicate much better than someone talking to you over the phone. Body language and gestures and facial expressions do make a big difference when trying to communicate with other people. So far, the Internet is a great tool, but has some serious areas of misuse when it comes to the matter of trust and security.
I do hope this is of some help to you. Try finding local people in your area. Ask your neighbors, ask anybody you know what they do when they have a computer problem. Even young children sometimes know what to do.
End of dictation.
