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Author Topic: Norton's Help Interface is Pretty Bad  (Read 2946 times)

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rjbinney

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Norton's Help Interface is Pretty Bad
« on: April 25, 2006, 09:02:44 AM »
I have been trying for an hour (ultimately in vain) to submit the following problem through Norton's website...

Anybody HERE know how to solve this???

Quote
My subscription to NAV has expired.

I used Control Panel=>Add/Remove Programs to Remove Norton AntiVirus AND Norton Firewall from my system.

I continue to receive alerts "reminding" me to renew my subscription.

I have NOT deleted Norton GoBack or Norton SystemDoctor.

In my System Configuration (msconfig), I have unchecked Norton AntiVirus Auto-Protect Service and Norton AntiVirus Firewall Service.

I am worried that if I uncheck ccApp at Startup, or uncheck Symantec Event Manager (service), Symantec Password Validation, or Symantec Settings Manager, it will impact my System Doctor and/or GoBack.

I wish to stop receiving messages that my subscription has expired; I know it has, and I do not care to renew.

How do I eliminate these messages once and for all?


Thank you
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soybean



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Re: Norton's Help Interface is Pretty Bad
« Reply #1 on: April 25, 2006, 10:33:03 AM »
Were you unable to find a place in their website to submit a request/inquiry?  You might try this URL:
http://www.symantec.com/techsupp/subscribe/sub_contact.html
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rjbinney

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Re: Norton's Help Interface is Pretty Bad
« Reply #2 on: April 25, 2006, 11:53:47 AM »
It would never go through... It would spin and spin and hang....

Spin and spin and hang....

In FF and IE...
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soybean



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Re: Norton's Help Interface is Pretty Bad
« Reply #3 on: April 25, 2006, 12:17:44 PM »
Hmmm, I just used that page earlier today and it worked for me.  I just looked at again and I noticed there's a link that says "no javascript".  If you click on it, the page changes and you can try again.  You might try that approach.
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GX1_Man

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Re: Norton's Help Interface is Pretty Bad
« Reply #4 on: April 25, 2006, 10:24:14 PM »
There is a specific way to remove the Norton Virus. Their website tells you what hoops to jump through., A simple uninstall is not enough. (Doesn't a virus behave that way?)
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rjbinney

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Re: Norton's Help Interface is Pretty Bad
« Reply #5 on: April 28, 2006, 09:08:32 AM »
Well I found "the hoops" - you have to download and install there uninstall program, which removes EVERYTHING... So we'll see if I can easily add back SystemWorks WITHOUT AV... If not, screw 'em.

What's irritating is, I tried using GoBack to fix a problem yesterday - but it only went back two days. So now that I'm running the install, it is taking FOREVER to deletethe GoBack history... So I'm guessing there was more there, it just didn't want to use it.

Almost 30 minutes into the uninstall, and it's 17% done with "GoBack Disable".

(Obviously, I'm running on another machine)
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Dan: You're gonna need to get someone to fix my computer.                     Kim: What's wrong with it?                     Dan: It's in several pieces on my floor.

rjbinney

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Re: Norton's Help Interface is Pretty Bad
« Reply #6 on: April 28, 2006, 02:27:22 PM »
OK, I've run all their stuff...

Rebooted in Safe and deleted ALL Norton and Symantec folders...

Run CCleaner to clean up registry

And it is STILL showing "ccApp" in my MSCONFIG/Startup, AND "Automatic LiveUpdate Schedule" in MSCONFIG/Services!!!

How do I get rid of THAT???!?
« Last Edit: April 28, 2006, 02:28:40 PM by rjbinney »
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rjbinney

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Re: Norton's Help Interface is Pretty Bad
« Reply #7 on: April 28, 2006, 04:42:27 PM »
Sweet Chocolate Geesus.... I finally got everything out of the registry.

Good God what a nightmare.

Now I know why people dislike Norton!
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Fed

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    Re: Norton's Help Interface is Pretty Bad
    « Reply #8 on: April 28, 2006, 05:08:00 PM »
    I bet there are still traces of the Norton virus left on your computer. :D
    Welcome back the the real world. [smiley=thumbup.gif]
    Do you have a Firewall, AV software & AS software for the pests?
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    rjbinney

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    Re: Norton's Help Interface is Pretty Bad
    « Reply #9 on: April 28, 2006, 05:57:17 PM »
    No. NAV never found anything, so I am going to work on the presumption I am immune.

    But, just to be safe, I will wear latex gloves and swab the keyboard and ethernet connection with rubbing alcohol once daily.
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