The reason I haven't returned to the computer store is, frankly, I don't trust them to do the right thing. The video card that they installed isn't as good as the one I had before; I can no longer set my monitor resolution to 1280x1024, only the level one down from that. When I complained about this to them, they gave me a whole bunch of B.S. If I complain about the SCSI card or my Zip drive not working the way it should, I have a feeling they will not take any responsibility for it, especially since I have no proof that they screwed things up.
The reason I haven't upgraded to a higher OS is because I'm cheap.