Hi there, I've been looking for a solution to something that occurred at home yesterday, a cd was put in the drive, then for some reason we couldn't get it out, the external button wouldn't work. When I used the pin-hole, the drive slowly turned (I could hear dragging) but the door didn't open. I had to pull off the case to get it to finally come open.
That was the beginning of the problem, so we tried the usual places to see what the real issue was. For some reason, the cd/dvd reader/writer isn't showing up in "My Computer". Of course, it isn't showing up in the device manager, either. The writing software's eject button didn't work telling us to install a device then try again. Just so you know, it worked fine until yesterday.
Since I'm seeing a bunch of other people with these types of drives dropping off their system, might there have been a problem with an "automatic" update that is causing this? It just seems to have hit too many people at the same time for it not to be. Anybody know if a solution is on the way?
I should probably tell you that it is a Dell that is two years old, and hasn't had a lot of use on the cd/dvd drive. I want to say it's a 4100, but I'm not sitting at it, so I'm not sure. It is a tower, with plenty of memory. It gets updates whenever we log on to the internet, but we don't have them install automatically. If I understand correctly, an update could proceed because of some problem, it wasn't specific but it told us to reboot and try again. We did, but had the same error.
I haven't checked anywhere else, but there seems to be a high recurrance of this problem just on this site. Any assistance will be greatfully appreciated.
