W32.Netsky.P@mm!enc

[Wayne R. Bowker, Sr.]

I use Norton Corp v8.1.0.825 and i opened my email client yesterday and it immediately detected W32.Netsky.P@mm!enc and quarentined my whole inbox. I use Mozilla Thunderbird. There are some very important emails in there that somehow i have to salvage. Anyone have any idea at all how i can get my emails from my inbox back?

Thank you for any help,
Wayne

[Raptor]

You should remove the virus and open Norton. From there you can control the Quarantine section.

[portalx]

Well when I try to have it remove it I am told it can't clean it because I am trying to clean files that are in an email message.

[Fed]

Straight from Norton...

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Update the virus definitions.
Run a full system scan and delete all the files detected as W32.Netsky.P@mm!enc.

[portalx]

I tried that and also tried restoring it and running AV and for some reason it just won't clean it.

[Raptor]

1. Boot into safe mode
-- Press F8 before loading Windows and select safe mode
2. Disable system restore
3. Rerun scan.

[portalx]

ok I did that and it still puts the whole inbox in quarantine and will not let me clean it.