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Author Topic: Incredimail critical error  (Read 5977 times)

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IllogicalAnnie

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    Incredimail critical error
    « on: June 26, 2008, 09:07:04 AM »
    Please could someone help me with this?  We had a bad storm yesterday which knocked out the power in our house, my computer was switched on at the time and was knocked out with everything else.  After the storm I started up my computer and tried to access my Incredimail account but an error message came up.

     "Critical error has occurred,
    Keylib error #15 file missing." 

    Where do I start to fix this problem?

    Any help would be greatly appreciated, thanks.

    Carbon Dudeoxide

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    Re: Incredimail critical error
    « Reply #1 on: June 26, 2008, 09:13:48 AM »
    I looked in Google and found that quite a few people have had this problem.

    From what I have read, all you have to do is Reinstall the program. (uninstall and then reinstall)

    IllogicalAnnie

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      Re: Incredimail critical error
      « Reply #2 on: June 27, 2008, 09:31:37 AM »
      Thanks Carbon, I'll try that then.

      Cheers.

      Carbon Dudeoxide

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      Re: Incredimail critical error
      « Reply #3 on: June 27, 2008, 10:28:23 AM »
      All right, let us know what happens.

      IllogicalAnnie

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        Re: Incredimail critical error
        « Reply #4 on: June 30, 2008, 01:57:42 PM »
        I did what you advised and it worked. Thank you very much.

        I was stuck and you helped, I am very grateful to you.

        Thanks again,

        Annie   :)

        Carbon Dudeoxide

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        Re: Incredimail critical error
        « Reply #5 on: June 30, 2008, 03:49:32 PM »
        No problem.

        Need anything else in the future, you know where to find us.  ;)