Microsoft Updates Failed......

[pngzhengli]

Hi, i can't download updates from Microsoft Update. I don't know what happened. Below are the results and problems:


Review Your Installation Results
 
The software upgrade is complete
You can now use the website to find and install the latest updates for your computer.

Continue 

 
More high-priority updates are available
Your computer might be at risk until you install them. Check for the remaining updates and install them now.

Express   
 
Restart now to finish installing updates
Your computer will not be up to date until you restart it. Please save any open files, photos or documents and restart now. 
 


Installation Summary
 
  Successful: 0
  Failed: 1
  Remaining: 19
 

--------------------------------------------------------------------------------
 
  Successful Updates 
 

--------------------------------------------------------------------------------

 
  Failed Updates
For help installing an update successfully, see the solution under each problem description.

 
Problem: End User License Agreement (EULA) Not Accepted
Solution: Check for updates again and wait while you install updates. You will be asked to accept the EULA before any updates with a EULA can be installed.
 
Problem: Not Enough Disk Space
Solution: To make more space available, run the Disk Cleanup tool or uninstall any programs that you don’t use. For directions, see Help and Support on your computer.
 
Problem: Automatic Updates is currently installing updates
Solution: Please wait until Automatic Updates is complete and then check your update history. At that time, if the update has failed to install, you can try installing it from the website.
Note: To view Automatic Updates progress, click the updating icon in your System Tray.
 
Problem: Please check your update history for a description.
 
Problem: A problem on your computer is preventing updates from being downloaded or installed
Solution: To fix the problem, try installing the updates again. If that doesn't work, use the Troubleshooter to try solve the problem.

Microsoft Windows XP
Windows XP Service Pack 3 (KB936929)
 

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  Remaining High-Priority Updates
Your computer might be at risk until you install all high-priority updates. These updates help protect against security threats and performance problems.

 
Microsoft Windows XP
Critical Update for Office XP on Windows XP Service Pack 2 (KB885884)
Security Update for Windows XP (KB901190)
Security Update for Internet Explorer 7 for Windows XP (KB938127)
Security Update for Windows XP (KB950749)
Update for Windows XP (KB932823)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Cumulative Security Update for ActiveX Killbits for Windows XP (KB953839)
Windows Malicious Software Removal Tool - August 2008 (KB890830)
Security Update for Outlook Express for Windows XP (KB951066)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB952954)
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB953838)
Security Update for Windows XP (KB950974)
Update for Windows XP (KB951072)
Update for Windows XP (KB952287)

Microsoft Office 2002/XP
Office XP Service Pack 3
 

[evilfantasy]

Please go HERE<< and do Step 4: Malwarebytes' Anti-Malware (MBAM) and Step 6: HijackThis.

Post the two logs when complete.

[pngzhengli]

Hi. the logs are as attached. Thanks!

[recovering disk space -- attachment deleted by admin]

[evilfantasy]

Open HijackThis and select Do a system scan only.

Place a check mark next to the following entries: (if there)

O2 - BHO: AVG Safe Search - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

Important: Close all windows except for HijackThis and then click Fix checked.

Exit HijackThis and restart the computer.

----------

Download ComboFix by sUBs from one of the below links. Be sure top save it to the Desktop.

Link #1
Link #2

**Note:  It is important that it is saved directly to your Desktop

Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
 
Double click combofix.exe & follow the prompts.
When finished ComboFix will produce a log for you.
Post the ComboFix log and a new HijackThis log in your next reply.

Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.

If you have problems with ComboFix usage, see How to use ComboFix

[pngzhengli]

Attached are the logs.

[recovering disk space -- attachment deleted by admin]

[evilfantasy]

Delete these files/folders, as follows:

1. Go to Start > Run > type Notepad.exe and click OK to open Notepad.
It must be Notepad, not Wordpad.

• Click Start , then Run
  
• Type notepad.exe in the Run Box.
  

2. Copy the text in the below code box by highlighting all the text and pressing Ctrl+C

Code: [Select]

KillAll::

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=-
3. Go to the Notepad window and click Edit > Paste
4. Then click File > Save
5. Name the file CFScript.txt - Save the file to your Desktop
6. Then drag the CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below. Important: Perform this instruction carefully!



ComboFix will begin to execute, just follow the prompts.
After reboot (in case it asks to reboot), it will produce a log for you.
Post that log (Combofix.txt) in your next reply.

Note: Do not mouseclick combofix's window while it is running. That may cause your system to freeze

----------

Open HijackThis and select Do a system scan only.

Place a check mark next to the following entries: (if there)

O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O20 - AppInit_DLLs: bqsyze.dll

Important: Close all windows except for HijackThis and then click Fix checked.

Exit HijackThis.


How is everything now?

[pngzhengli]

Here is the ComboFix logs.

[recovering disk space -- attachment deleted by admin]

[pngzhengli]

I'm still having problems performing updates. Below is the problem:

Review Your Installation Results
 
The software upgrade is complete
You can now use the website to find and install the latest updates for your computer.

Continue 

 
More high-priority updates are available
Your computer might be at risk until you install them. Check for the remaining updates and install them now.

 
 
Restart now to finish installing updates
Your computer will not be up to date until you restart it. Please save any open files, photos or documents and restart now. 
 


Installation Summary
 
  Successful: 0
  Failed: 1
  Remaining: 0
 

--------------------------------------------------------------------------------
 
  Successful Updates 
 

--------------------------------------------------------------------------------

 
  Failed Updates
For help installing an update successfully, see the solution under each problem description.

 
Problem: End User License Agreement (EULA) Not Accepted
Solution: Check for updates again and wait while you install updates. You will be asked to accept the EULA before any updates with a EULA can be installed.
 
Problem: Not Enough Disk Space
Solution: To make more space available, run the Disk Cleanup tool or uninstall any programs that you don’t use. For directions, see Help and Support on your computer.
 
Problem: Automatic Updates is currently installing updates
Solution: Please wait until Automatic Updates is complete and then check your update history. At that time, if the update has failed to install, you can try installing it from the website.
Note: To view Automatic Updates progress, click the updating icon in your System Tray.
 
Problem: Please check your update history for a description.

Microsoft Office 2002/XP
Office XP Service Pack 3
 

[pngzhengli]

I also having this problem.

[recovering disk space -- attachment deleted by admin]

[evilfantasy]

Run the Kaspersky Online Scanner

In Microsoft Windows Vista, you must open the Web browser using the Run as Administrator command. From the Desktop right click the icon to open the browser and choose Run as Administrator.

• Click on SCAN NOW
  
• Click Accept.
  
• The program will then begin downloading the latest definition files.
• Once the files have been downloaded locate the Scan Settings and have it scan My Computer.
  
• The scan will take a while, so be patient and let it finish.

When the scan is done, in the Scan is complete window, any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.

To obtain the report:
Click on: Save Report As

• Next, in the Save as prompt, Save in area, select: Desktop.
  
• In the File name area use KScan, or something similar.
  
• In Save as type: click the drop arrow and select: Text file [*.txt]
  
• Then, click: Save

Copy and paste the Kaspersky Online Scanner Report in your next reply.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.