Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: dead computer.  (Read 2892 times)

0 Members and 1 Guest are viewing this topic.

johnpysk

    Topic Starter


    Greenhorn

    dead computer.
    « on: January 06, 2009, 11:07:18 PM »
    i have an older computer which was running Windows XP, but for some reason, both the CD drives quit working (they just won't open).  You can see the drive letters for them, but if you click on them it says "no data" or something like that.

    My start-up was starting to get quirky so decided to do a "Norton Go-back" and it quit mid-stream, now all I get is an opening screen, then go-back starts (but does not respond to a request to restore) and then Windows XP starts to load but the computer screen goes black, and nothing else seems to happen. 

    Any suggestions?  (remember, i don't seem to have access to the CD drives).


    Carbon Dudeoxide

    • Global Moderator

    • Mastermind
    • Thanked: 169
      • Yes
      • Yes
      • Yes
    • Certifications: List
    • Experience: Guru
    • OS: Mac OS
    Re: dead computer.
    « Reply #1 on: January 07, 2009, 04:18:35 AM »
    So exactly what is the situation now?

    When you turn on the computer, what EXACTLY happens? (step by step).

    Please list any error messages and/or beeps.

    johnpysk

      Topic Starter


      Greenhorn

      Re: dead computer.
      « Reply #2 on: January 07, 2009, 11:26:43 AM »
      Ok first some detail about the computer.  It's a Compaq Pressario "5000 Series",  5WV280 with 900MHz AMD Athlon Processor and 512mb ram, with at least 30 gig memory.  I'm running Windows XP Professional and it had been working fine for a few years up until recently.

      Can't exactly remember what led to it's current state but here's what happens when I start it up now:

      -first there's just a white flashing curser in the top LH of screen
      -then the "Go-back" screen shows, saying "Press space bar to restore" (or something similar) (Note pressing the space bar does nothing). 
      -The "time bar" goes to zero and then there's a very brief screen of flickering horizontal white bars (every inch or so) (maybe 2-3 seconds)
      -then the Windows start-up logo appears (windows logo on black screen with that processing bar below with the little blue things moving through it)
      -the blue indicators move smoothly, hestitate, start up again, hesitate, start up again, then
      I seen my mouse arrow on a black screen (I can move the mouse and the arrow moves)
      -occasionally there's also an hour-glass, while the hard-drive light flickers, but eventually that stops and that's it.  It doesn't go any further.  I should be getting the blue screen to select accounts but that never shows up.  I even try clicking the curser where the account icon should be but nothing else happens. 

      Hope that all helps. Really appreciate the help!

      Carbon Dudeoxide

      • Global Moderator

      • Mastermind
      • Thanked: 169
        • Yes
        • Yes
        • Yes
      • Certifications: List
      • Experience: Guru
      • OS: Mac OS
      Re: dead computer.
      « Reply #3 on: January 08, 2009, 02:29:40 AM »
      Do you have the Windows CD?

      Any recent downloads/installs?

      Can you try booting into Safe Mode?

      johnpysk

        Topic Starter


        Greenhorn

        Re: dead computer.
        « Reply #4 on: January 08, 2009, 03:33:48 AM »
        Hi;

        I do have the windows CD but can't get the drive door to open. I can't remember what led to the problem.  I'll try the safe-mode boot but it seems that had not worked either.  I'll try it again and let you know.

        Carbon Dudeoxide

        • Global Moderator

        • Mastermind
        • Thanked: 169
          • Yes
          • Yes
          • Yes
        • Certifications: List
        • Experience: Guru
        • OS: Mac OS
        Re: dead computer.
        « Reply #5 on: January 08, 2009, 03:36:38 AM »
        All right.

        Quick question, can you get into the computer and check the CD Drive Connections?

        johnpysk

          Topic Starter


          Greenhorn

          Re: dead computer.
          « Reply #6 on: January 08, 2009, 04:34:08 AM »
          Yes, I have tried that. That is, I've made sure they were securely plugged in to the right spots. My suspicion re: the drives (I have two) is that there's something during boot-up which disables them.  I vaguely recall something showing on a black screen during boot-up back when it WOULD boot up. I'll try to get into safe mode (It's 3 AM here, and I'm too tired now to try it, but I will when I get up).

          Carbon Dudeoxide

          • Global Moderator

          • Mastermind
          • Thanked: 169
            • Yes
            • Yes
            • Yes
          • Certifications: List
          • Experience: Guru
          • OS: Mac OS
          Re: dead computer.
          « Reply #7 on: January 08, 2009, 04:38:48 AM »
          Just so you know, CD Drives don't use drivers.

          When you're back, can you check to see if the CD Drive is detected in the BIOS.

          patio

          • Moderator


          • Genius
          • Maud' Dib
          • Thanked: 1769
            • Yes
          • Experience: Beginner
          • OS: Windows 7
          Re: dead computer.
          « Reply #8 on: January 08, 2009, 07:11:12 AM »
          So you have Norton GoBack installed on this machine ? ?
          Could be part of the problem...

          Remove a side panel and all power connections to the machine.
          Double-check all the cabling to the drives.
          Plug it back in and at startup press whatever key to enter Setup.
          See if the drives are listed in the BIOS.
          " Anyone who goes to a psychiatrist should have his head examined. "