Wireless not working

[danldo]

I have a friend that just got a new Dell Latitude E5500 laptop with Core 2 duo p8600 2.40 ghz processor and 3 gig memory with XP Pro sp 3.  It has a dell wireless 1397 wlan mini-card.  It shows it is working properly, but it doesn't see the wireless network.  I have check to make sure the wireless is turned on and it is.  I have disable and enable, but it does not see the wireless.  My laptop sees the network fine.  I have started his laptop in safe mode with networking and it sees the wireless network and it will connect.  We may have to call Dell, but I was trying not to.  Any ideas?
Thanks,

[Mulreay]

Can you connect to any other networks or can it find no networks at all??

[danldo]

I could connect to a wired network.
I called Dell and I gave them remote access.  They uninstalled their wireless connection software. 
After that it saw the wireless networks and I could connect.

[Mulreay]

So it's solved then? 

[danldo]

Yes, problem solved.
Thank you.

[Mulreay]

Yes, problem solved.
Thank you.

That's great.