Hello, new to this place. I'm trying to solve an issue at work.
We have a HP Laserjet 1200 Series printer (Yes, it's ancient--my boss hates buying new things, but this printer has worked remarkably well). We had to buy a new one after 10+ years of use. Recently, the printer queues up print jobs, then I get an error bubble saying the printer could not print the document.
I've tried it all-drivers, a hard restart, everything is connected, no paper jams, even deleted and reinstalled the printer. It will print multiple things fine then suddenly the next document wont print and it all goes downhill. (Once it was printing 1 line of symbols for 200+ pages before it stopped).
Now, the CD-ROM drive (ANKXOPQ A34DAB4T6 SCSI) is dead. It wouldnt open, so I used a paperclip. Put a CD in, closed the door. Nothing. No whirring noise; nothing is working inside. If I double-click the icon it asks for me to insert a disc.
So my questions:
Are these hardware problems somehow related? How can I fix them?
My boss and co-worker are convinced it's because of a tremendously large online back-up being done through Mozy. They think everything will magically work when it's done in a week. I'm not so optimistic. Mozy has not affected my internet speed, using software programs, or anything else on the computer.
Specs:
Windows XP
Intel Pentium 4 3 GHZ
3 GB RAM
More than 800 GB free space
(The computer was built in 2004)