Windows can't shutdown

[Joe Turner]

(where it says 'pk', i mean't 'ok')

[Joe Turner]

and don't ask why i posted the same thing twice, it was an accident...

[Raptor]

Follow these steps:

1. Start
2. Run
3. Type msconfig
4. Go to startup tab.
5. Select the service you wish to disable/enable.
-- By untagging/tagging the box in front of it.
6. Click Apply
7. Click ok

Follow the same steps to re-enable the service.

[Joe Turner]

i did all that, and it still didn't work, do you think is hould run computer in safe mode? if so, how?

[Raptor]

1. do you think is hould run computer in safe mode?
2if so, how?

1. For what purpose?
2. Follow these steps:

1. Before Windows loads press F8
2. Select safe mode from the list now presented.

[Joe Turner]

i thought it might help, i dunno...
anyway, i found out that my computer can restart...
i dunno what this means, because it should be able to shut down aswell... this help?

[Raptor]

I advise you to keep terminating running processes until you have found a possible cause.

What Anti-virus and spyware scanner(s) are you using?

[Joe Turner]

i just restored my system to 4 days ago and that did't work...
i'm using ad-aware se personal (sum free program i found on the net) i also got norton antivirus 2004 (not free) and that hasn't found anything recently
   shall i terminate system processes aswell?
   is turning computer off by holding the power button down damaging my computer in anyway?
   Shall i get norton 2005?
   This computer is gonna get the baseball bat treatement soon!!!

[FireChaser]

Always update your protection against viruses, it might have a vital update that finds the virus causing this problem...

[merlin_2]

run adaware//stinger///spysweeper..........majorgeeks.com

you hi-jack log .......does not look healthy.......the blue screen.......does it display.......any error messages......

[FireChaser]

yer, dis is flamechaser (joeturner: i made an account)
yer oki'll get that program.
  There is no error message on the screen, it's just like it is shutting down normally but it stops loading when the screen says windows is shutting down. (after there are screens sayin logging off and saving your peronsl settings)

p.s. don't ask why i posted an answer to my own question, i was seeing if my profile was working

[merlin_2]

Does this help>>http://aumha.org/win5/a/shtdwnxp.htm

[FireChaser]

i know this is an old case, but the problem still hasn't been resolved  
i have found out that my laptop will shutdown, but it takes about 5mins: it works fine but then stops loading on 'windows is shutting down' then after a couple of minutes it will then turn off, this wait indicates something is wrong...any1 got any ideas...
suggestions will be appreciated.

cheers,
    firechaser