Stuck with fake antivirus, can't install anything.

[iusexp]

Alright, here is the OTM log first, scanning with ESET now. That file looked suspicious to me also when I looked at the GSI report, 58FE1887.exe. Hey man, I really appreciate the time and effort you guys spend on these forums.

All processes killed
========== FILES ==========
C:\WINDOWS\system32\58FE1887.exe moved successfully.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: All Users
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
 
User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 74045948 bytes
->Flash cache emptied: 3408 bytes
 
User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 802950 bytes
->Flash cache emptied: 1693 bytes
 
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Java cache emptied: 493 bytes
->Flash cache emptied: 4297 bytes
 
User: Zickes
->Temp folder emptied: 2397433 bytes
->Temporary Internet Files folder emptied: 7186538 bytes
->Java cache emptied: 68365446 bytes
->FireFox cache emptied: 62844203 bytes
->Flash cache emptied: 499146 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 3353102 bytes
%systemroot%\System32 .tmp files removed: 1847313 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 278528 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes
 
Total Files Cleaned = 211.00 mb
 
 
OTM by OldTimer - Version 3.1.12.2 log created on 06292010_205014

Files moved on Reboot...

Registry entries deleted on Reboot...

[iusexp]

Hello, I have just finish the ESET scan, and here is the log.

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3650 (20081128)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=abd6c213bafb4a44b0582f84f841acd5
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2008-11-29 07:15:28
# local_time=2008-11-29 11:15:28 (-0800, Pacific Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 3
# scanned=692417
# found=0
# scan_time=5536

I don't know how that log will help you but here is the log of the infected files found by ESET if it helps.

C:\Qoobox\Quarantine\C\Documents and Settings\Zickes\Local Settings\Application Data\mgeohxxdo\joxqswktssd.exe.vir   a variant of Win32/Kryptik.FFD trojan   cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\WINDOWS\system32\Drivers\afd.sys.vir   Win32/Olmarik.ZC trojan   cleaned - quarantined

[Dr Jay]

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
• Click OK
  
• The System will do some calculation and the display a dialogue box with TABS
  
• Select the More Options Tab.
  
• At the bottom will be a system restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done
  

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[iusexp]

Everything done. Does this mean I finally rid my computer of that nasty virus? Was the Quarantine Olmarik trojan and the Kryptik trojan deleted?

 Results of screen317's Security Check version 0.99.4 
 Windows XP Service Pack 3 
 Internet Explorer 8 
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Disabled! 
 ESET Online Scanner v3   
 ESET Online Scanner   
 WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 Java(TM) 6 Update 18 
 Out of date Java installed!
 Adobe Flash Player 9 (Out of date Flash Player installed!)
 Adobe Flash Player 10.0.45.2 
Adobe Reader 9.1.2
Out of date Adobe Reader installed!
 Mozilla Firefox (3.6.6)
````````````````````````````````
Process Check: 
objlist.exe by Laurent
````````````````````````````````
DNS Vulnerability Check:
 GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

[Dr Jay]

Those are in quarantine and are harmless.

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

=================================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Antivirus/Antispyware

• Microsoft Security Essentials: this is Microsoft's free antivirus/antispyware program. It equips you with protection against viruses, spyware, trojans, rootkits, and worms. It is also light on the computer's performance. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.
  
• Avira Free: this is one of the most powerful, and easiest to use security software. The free version equips you with protection against viruses, spyware, trojans, rootkits, worms, and rogue software.

Firewall

• Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  
• Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  
• PC Tools Firewall Plus: free and excellent firewall.

Note: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft.  To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

[iusexp]

Awesome thanks, so what do I do with the other install files like Rookit Unhooker LE? or GSI?

[Dr Jay]

Delete them.

[iusexp]

Okay, I updated my Java and my Adobe Flash, and I tried using hphost but I feel like it is to much for me so I took it off. Thanks for all these great programs!

[Dr Jay]

You're welcome.

[iusexp]

lol. I don't really know how to express my relieve and my gratefulness for you because I'm not very good at it. lol I just want to say that I am just very happy for this forum to exist and for people like you who spend countless hours providing easy to read step by step instructions on fighting malware. I don't know if you guys have a database where you keep a bunch of pre-written instructions but I think it is very helpful and it definitely makes things go a lot quicker. You probably receive hundreds of thank you's or whatnot but I don't know any other way to express how I feel right not without using profanity so thank you.

This will be my last post for a while because I am inspired deeply of the things a Malware removal specialist do. Next time I post, it will be approximately a year or so later  and I will come back telling you about my accomplishments as a Malware removal specialist. I know it isn't like riding a bike on a downhill and its not just saying I have to do it, but I have a lot of time on me and hopefully I will have a good start. Hopefully you will remain in this forum, no pressure =P. You might be busy with other important things.

p.s-waiting for bleepingcomputer to have an open slot