Cannot get into recovery

[j]

My computer recovery is on my hard drive"h".Everytime i click on it it says you have to format the drive.I used to hit f8 when the computer was starting and i was able to put the computer to factory seetings.Now it goes to a screen that says start windows normally.The computer did not come with a recovery disk.I tried gateway but theysaid nothing can be done.Does anybody know away to fix this.

[Carlos Medrano]

My computer recovery is on my hard drive"h".Everytime i click on it it says you have to format the drive.I used to hit f8 when the computer was starting and i was able to put the computer to factory seetings.Now it goes to a screen that says start windows normally.The computer did not come with a recovery disk.I tried gateway but theysaid nothing can be done.Does anybody know away to fix this.

Explain  . Please?
tell us your system specs your model.
Why were you resetting your computer to factory settings?
What happend rite before you resetted it? Virus , corrupt Hard Drive etc).

[j]

my specs are processor Intel core2 6300 1.86HZ 1.86GHz 200GB 32 operating system Gateway I hope this is what your asking.There was no virus that i can tell.The computer seem to run a little bit slow but i just wanted to get rid of a lot of stuff on my computer.

[Carlos Medrano]

Here is a way you can do a reset. But you will need to reinstall windows again. Have you tried to get the CD of this computer? From Gateway? they mite be able to give it to you for free.
Here's the way that you can format which will Del everything on your drive  that includes the OS.
Download windows aik from here and make a windows PE Boot disk http://www.microsoft.com/downloads/details.aspx?familyid=c7d4bc6d-15f3-4284-9123-679830d629f2&displaylang=en Instructions how to do this http://www.svrops.com/svrops/articles/winvistape2.htm

[j]

I contacted gateway and they told me that they don't have any recovery disk for a computer that old.The computer is only3 to 4 years old.They said to bring it to somebody to fix it.The problem is i don't want to format the drive.I don't understand why it keeps telling me i have to format the drive.I was hoping to get around this and put it back to factory settings.Can you tell me why it's telling me i have to format it and possible to get around it

[Carlos Medrano]

last year I had the same problem with my hp.
I ran chkdsk and it found errors the OS was corrupted what I did was a repair install of windows vista.
But I used windows PE to back up all my data from the computer and programs good luck.

[jason2074]

Post running process to see if you are not infected download HijackThis.msi and post. To understand more go to  http://www.computerhope.com/forum/index.php/topic,46313.0.html and a Malware specialist/s will be able to help you. Post also RAM(memory) module size.

[j]

http://www.superantispyware.com

Generated 08/14/2010 at 10:57 PM

Application Version : 4.41.1000

Core Rules Database Version : 5358
Trace Rules Database Version: 3170

Scan type       : Complete Scan
Total Scan Time : 02:41:08

Memory items scanned      : 776
Memory threats detected   : 0
Registry items scanned    : 7175
Registry threats detected : 0
File items scanned        : 123116
File threats detected     : 0

[j]

www.malwarebytes.org

Database version: 4433

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

8/15/2010 2:25:36 PM
mbam-log-2010-08-15 (14-25-36).txt

Scan type: Quick scan
Objects scanned: 135501
Time elapsed: 7 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

[patio]

Gateway should supply them for a 3 to 4 year old machine....period.

[j]

C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\WINDOWS\System32\Ctxfihlp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Creative\MediaSource5\CTDetctu.exe
C:\Users\q\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Windows\SYSTEM32\CTXFISPI.EXE
C:\PROGRA~1\Webshots\315~1.761\Webshots.scr
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\mswinext.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\sniper.exe\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: agihelper.AGUtils - {0bc6e3fa-78ef-4886-842c-5a1258c4455a} - mscoree.dll (file missing)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\npwinext.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coIEPlg.dll
O3 - Toolbar: LimeWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\npwinext.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Creative MediaSource Go] "C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe" /SCB
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [Creative Detector U] "C:\Program Files\Creative\MediaSource5\CTDetctu.exe" /R
O4 - HKUS\S-1-5-18\..\Run: [Raptr] C:\PROGRA~1\Raptr\raptrstub.exe --startup (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Raptr] C:\PROGRA~1\Raptr\raptrstub.exe --startup (User 'Default user')
O4 - Startup: CNET TechTracker.lnk = C:\Users\q\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\3.1.5.7617\Launcher.exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: AG Core Services (AGCoreService) - AG Interactive - C:\Program Files\AGI\core\4.2.0.10753\AGCoreService.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\Gateway Games\GATEWAY Console\GameConsoleService.exe
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9366 bytes

[BC_Programmer]

Post the entire log. Not just a segment of it.

[jason2074]

Can you tell me why it's telling me i have to format it and possible to get around it

Its because you have POSTED that you have no recovery disk available and that your recovery drive may have been corrupted. Assuming that you have a healthy hard-drive, a reformat will make your computer beat the slow-down. Back-up.

The computer seem to run a little bit slow but i just wanted to get rid of a lot of stuff on my computer.

You can always go to Add or remove programs. Just make sure to remove the right files.

[j]

Well i did post what the computer showed me  I'm new at this but it doesn't matter anyway my computer crash anyway and could not get it to come back up.So for a few hundred i brought a another computer.I appreciate the help i got that was nice thanks.