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Author Topic: BSOD  (Read 3600 times)

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Aaron.T

    Topic Starter


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    • OS: Windows 7
    BSOD
    « on: January 24, 2014, 08:54:58 AM »
    Hello,
    I recently upgraded my MOBO and CPU (Asus sabertooth z87 & Intel i7-4771 Haswell) and re-installed my win7 operating system. After doing so I have  received 2 BSOD messages. I was hoping I could get some help resolving those messages?
    I look forward to hearing from you,
    Aaron

    PS: BSOD logs are attached

    PSS: I have installed around 150 updates since I have gotten those BSOD messages. *update* Well over 200 updates now.

    [recovering disk space, attachment deleted by admin]

    Allan

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    • OS: Windows 10
    Re: BSOD
    « Reply #1 on: January 24, 2014, 04:21:45 PM »
    1) After installing the OS did you install all drivers (including the chipset driver) from the OEM websites and NOT from Windows Update?

    2) Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    Aaron.T

      Topic Starter


      Rookie

      • Experience: Familiar
      • OS: Windows 7
      Re: BSOD
      « Reply #2 on: January 24, 2014, 05:33:33 PM »
      I was able to install all the drivers except one is still flagged in the device manager called "unknown device." Also here is the BSOD file:

      ==================================================
      Dump File         : 012314-31761-01.dmp
      Crash Time        : 1/23/2014 2:45:24 PM
      Bug Check String  : SYSTEM_SERVICE_EXCEPTION
      Bug Check Code    : 0x0000003b
      Parameter 1       : 00000000`c0000005
      Parameter 2       : fffff960`00134283
      Parameter 3       : fffff880`0a1f2020
      Parameter 4       : 00000000`00000000
      Caused By Driver  : win32k.sys
      Caused By Address : win32k.sys+c4283
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : x64
      Crash Address     : ntoskrnl.exe+71f00
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\012314-31761-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7600
      Dump File Size    : 293,216
      Dump File Time    : 1/23/2014 2:46:36 PM
      ==================================================

      ==================================================
      Dump File         : 012314-19203-01.dmp
      Crash Time        : 1/23/2014 9:59:55 PM
      Bug Check String  : KERNEL_DATA_INPAGE_ERROR
      Bug Check Code    : 0x0000007a
      Parameter 1       : 00000000`00000020
      Parameter 2       : ffffffff`c000009d
      Parameter 3       : fffffa80`08538078
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+71f00
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+71f00
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\012314-19203-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7600
      Dump File Size    : 300,992
      Dump File Time    : 1/23/2014 10:01:22 PM
      ==================================================

      Allan

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      Re: BSOD
      « Reply #3 on: January 25, 2014, 06:54:40 AM »
      While this could be directly related to the new components you've installed, it could also be a bad sector on the hd or bad ram. Please do the following:

      1) download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

      2) right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

      Also, please run full scans with BOTH your installed AV and with MalwareBytes

      Aaron.T

        Topic Starter


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        • Experience: Familiar
        • OS: Windows 7
        Re: BSOD
        « Reply #4 on: January 26, 2014, 02:02:39 PM »
        Hello,
        Sorry for the wait. I ran checkdisk and memtest and both had no error. Also ran the scans producing nothing as well. However I've haven't had any BSOD since the last 2nd that I posted, so maybe its fixed itself if that is at all possible.
        Thanks,
        Aaron