64bit Windows 7 Enterprise machine, 8gb ram, updated audio drivers (realtek), working speakers, good wired and wireless connections.
When the computer plays sounds, either music or training videos or Lync/Adobe connect meetings and headsets (analog or usb) or external speakers (usb) are connected, they are ignored/no recognized. The sounds continue to play through the built-in speakers. We have tried multiple headsets, and speakers, rebooted, updated the drivers, we can't updated Windows due to company policy, but it is as up to date as possible. I went through and checked the settings but don't see anything that says to ignore external devices or only use the internal speakers. What am I missing? Is there a setting I did not find?
Thanks