Hello. I am new here. I know absolutely nothing about computers, so I wasn't even sure where I should post this thread. Please help. I am desperate. Here I will explain what the issue is AND what I tried to do to fix it. But I failed.
Recently I've had issues with my computer randomly opening a lot of windows on it's own. Yesterday I was away and my computer was on and when I came back I saw about 50 new tabs opened and all almost my computer icons seemed to have disappeared. I assumed it was just some computer mistake because no way everything go deleted on its own. So I restarted it.
When I restarted it, I got the message from the title- "User Profile Service failed the logon. User profile cannot be found." I don't wanna take it to a "professional" to get it fixed because I don't trust any people here in my city- whenever I did that, they deleted ALL my files. And I have some EXTREMELY important files in this computer that I wish I had saved on USB, but I haven't, so I definitely can't lose them. I just never thought anything will go wrong with this computer, as it worked pretty much perfectly.
So anyway, I decided to try to fix it on my own, despite that I admittedly know nothing about computers, I read that this issue is fairly easy to fix. So I found tutorials and forums where people say you should press f8 and it will take you to "safe boot" mode. I did this and the first 2 times nothing happened- and third time something did happen, but NOT what they said. I got 2 options with numbers and letters and third option saying "enter setup". Obviously, this was Chinese to me, but I knew it's not supposed to be that way. I saw some people had the similar issue and someone suggested that I press ESC, so I did.
The next thing that happened was that it opened "ASUS UEFI BIOS Utility - Advanced mode" and it had 7 parts- Main, Al Tweaker, Advanced, Monitor, Boot, Tool.
All I knew was that, from what I read, I was supposed to activate "safe boot" in order to access computer properly, but when I clicked under "Boot" I didn't see safe or secure mode anywhere. I don't know what to do.
Please help, as I'm seriously desperate. I will gladly tell you any further info and detail about anything else that I can see on my computer, under any of these options. I just really need this fixed and I'd really appreciate it if anyone was patient enough to tell me what to do step by step.
Thank you so much in advance.