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Author Topic: Computer shuts down after connecting to the 'net  (Read 3896 times)

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TreMysterium

  • Guest
Computer shuts down after connecting to the 'net
« on: July 26, 2006, 11:16:54 PM »
My computer has been shuting down within seconds of connecting to the internet.

A few stats:  I'm with Roadrunner and the Toshiba internet box that comes with it.  I'm running an XP on a HP with service pack 2.

Brief history:  About five days ago, logging onto the internet began to shut down my computer.  I've run countless virus scanners, malware, and registry fixers . . .  I've dealt with any problem that these programs have caught.

After replacing the network card and switching the connection with my other computer, the internet will last for about 5-10 minutes.  

Only one computer is affected.

I've installed both Sasser and MsBlaster patches in an attempt to deal with any worms but these have not helped.  Any suggestions?
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johnchain

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #1 on: July 27, 2006, 08:35:04 AM »
Try safe mode with networking and see if the problem persists.
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TreMysterium

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #2 on: July 27, 2006, 08:55:15 AM »
Quote
Try safe mode with networking and see if the problem persists.

Thanks for the prompt response.

I've tried booting in safe mode with networking.  Same problem occurs.

I can only boot in safe mode without networking.
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TreMysterium

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #3 on: July 28, 2006, 02:36:58 AM »
Bump
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johnchain

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #4 on: July 28, 2006, 07:53:02 AM »
Perform a system restore to the day before this started happening.

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Zine

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #5 on: July 28, 2006, 08:04:44 AM »
It may also be an active X control that has gone rouge. Microsoft hasn't quite worked out all the bugs in their active x controls just yet. If it's one that loads as soon as you log onto the internet, it could be causing a reboot.
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johnchain

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #6 on: July 28, 2006, 01:56:21 PM »
Yes, that could also be the reason. However it must be fairly new other wise your scanners would have picked it up.

Make sure all of your anti-malware scanners are up tp date.
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TreMysterium

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #7 on: July 28, 2006, 03:10:31 PM »
Quote
Perform a system restore to the day before this started happening.


It won't restore, I've tried.

It says nothing has changed since the earliest point . .
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TreMysterium

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #8 on: July 28, 2006, 03:11:05 PM »
Quote
It may also be an active X control that has gone rouge. Microsoft hasn't quite worked out all the bugs in their active x controls just yet. If it's one that loads as soon as you log onto the internet, it could be causing a reboot.

If that's the case, would it be worthwhile for me to uninstall/disable Active X?
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johnchain

  • Guest
Re: Computer shuts down after connecting to the 'n
« Reply #9 on: July 28, 2006, 03:27:22 PM »
If you can get your hands on a browser that does not use this ActiveX control as heavily such as Netscape, you can test for ActiveX. Disabling it could work, just incase the error is not in the ActiveX you can always re-enable.

Quote
About five days ago, logging onto the internet began to shut down my computer.

Do you mean by logging on that you are using dial-up or is it just when you open an internet browser such as Internet Explorer.

If you are not using dial-up, it is definitely something with the browser, most likely some sort of infection.

Please provide some more information regarding what you use for internet browsing, network card?
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Fed

  • Moderator


    • Sage
    • Thanked: 35
    • Experience: Experienced
    • OS: Windows XP
    Re: Computer shuts down after connecting to the 'n
    « Reply #10 on: July 28, 2006, 03:54:08 PM »
    Post a Hijackthis log.
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    TreMysterium

    • Guest
    Re: Computer shuts down after connecting to the 'n
    « Reply #11 on: July 28, 2006, 11:30:59 PM »
    By logging on, I mean connecting to the internet card through the internet box.

     We use DSL so, by default, the computer is connected when we start up the computer but that would just shut the computer down and I'd be unable to view error logs or run tests so we've left the internet unplugged for that computer.  

    The problem was occuring pre-network card but I believe my sister bought the "Network Everywhere" brand.  I am currently using Internet Explorer for my browsing/internet needs.

    I cannot install a different broswer because my computer will not stay connected to the internet long enough for such a task.
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    TreMysterium

    • Guest
    Re: Computer shuts down after connecting to the 'n
    « Reply #12 on: July 28, 2006, 11:31:33 PM »
    Quote
    Post a Hijackthis log.

    I don't have that particular software.  I'll try to download it.
    Logged

    TreMysterium

    • Guest
    Re: Computer shuts down after connecting to the 'n
    « Reply #13 on: July 29, 2006, 09:58:10 AM »
    Logfile of HijackThis v1.99.1
    Scan saved at 1:53:28 AM, on 7/28/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\netdde.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\UPHClean\uphclean.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\LTMSG.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Owner\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 220.87.83.41:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: (no name) - {8C2B120C-098E-4910-AB15-C9A4D830C925} - C:\WINDOWS\System32\vnegofah.dll
    O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.6.0\ViewBarBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.6.0\ViewBar.dll
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1153701285046
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1153701276062
    O20 - Winlogon Notify: alawrmsv - C:\WINDOWS
    Logged

    Fed

    • Moderator


      • Sage
      • Thanked: 35
      • Experience: Experienced
      • OS: Windows XP
      Re: Computer shuts down after connecting to the 'n
      « Reply #14 on: July 29, 2006, 06:21:00 PM »
      Add the rest of your hijackthis log to the post above.

      Download & install a firewall.
      http://www.comcen.com.au/~fed/sygate.zip
      Only allow net access to your browser when it asks for now.

      Fully update Windows.
      Logged
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