Symantec...."scanning message 1 of 1"

[evilfantasy]

Enable Viewing Of Hidden System Files & Folders

Windows XP
1. Right Click Start.
2. Select Control Panel.
3. Select the Tools menu and click Folder Options.
4. Select the View Tab.
5. Under the Hidden files and folders heading select Show hidden files and folders.
6. Uncheck the Hide extensions for known file types option.
7. Uncheck the Hide protected operating system files (recommended) option.
8. Click Apply.
9. Click OK.

Then go to http://www.virustotal.com/
Select "Browse" and navigate to C:\WINDOWS\system32\d3d8caps.dat
Double click d3d8caps.dat it to enter it in the window and then select "Send File"
This will run the file through 32 different virus scanners and show the results.
Let me know what (if anything) is reported.

[Forgo]

After selecting 'Browse", I dont find .....   C:\WINDOWS\\system32\d3d8caps.dat
What do you specifically mean by navigate ?

[evilfantasy]

When you click Browse you will need to open My Computer > C:\ > Windows > system32 > d3d8caps.dat

Double click the d3d8caps.dat to enter it into the window to send it for scanning.

[Forgo]

After clicking "Browse" and  opening "My Computer" I find  just the usual PRESARIO. Discs, Documents, etc.....

[evilfantasy]

Try opening Disks.

You did enable viewing of hidden files and folders?

[Forgo]

Ok evil, I just found the file....

[Forgo]

Finished....  zero results

[evilfantasy]

How are things now? Is the email sending still happening?

Post a new HijackThis log please.

[Forgo]

I'll watch it for a bit and check back with you in about an hour or so... Thanks

[evilfantasy]

OK, while we are waiting there is a scan that needs to be ran, Panda Anti-Rootkit

Just follow the directions and let me know if anything is found.

[Forgo]

The email problem has ceased... Nothing was found with Panda Anti-Rootkit... computer seems to be running alot better, faster... Thanks evil

[evilfantasy]

Since nothing is showing up in any scans I think we can do some final steps.

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Go to Start > Run and copy and paste next command in the field:

ComboFix /u

Make sure there's a space between Combofix and /
Then hit Enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

=====

Your Java is out of date
Older versions have vulnerabilities that malware can use to infect your system. It is possible that you may be running Java code in your applications that absolutely require a specific version of the JRE to run. Please follow these steps to remove older version of Java components and update

Updating Java:
* Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
* Check for any item with Java Runtime Environment (JRE or J2SE) in the name.
Java jre1.5.0_10 <---Uninstall
* Click the Remove or Change/Remove button.
* Repeat as many times as necessary to remove each of the Java versions.
* Reboot your computer once all Java components are removed.

* Download the latest version of Java Runtime Environment (JRE) 6
* Click the Free Java Download button.
* Click the Download Now button.
* When the Software Installation dialog box opens. Click on the Install Now button.
* Follow the prompts to complete installation.

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I woulds also suggest having a look at this article by Tony Klein for some great free tips to improve security. So how did I get infected in the first place?

Safe surfing.....

[Forgo]

Ok evil,  all done.... Thanks much for your assistance, and thanks much to Computer Hope.... I'll check out the read by Tony Klein.