Welcome to CH.
I can see no indication of any antivirus software.
Please install an antivirus before continuing.
Install antiVirus SoftwareIt is very important that you have antivirus software running on your computer.
This alone can save you a lot of trouble with malware now and in the future.
Install a free AV before we go any further.
Only install one.
Avast! Home Free
Avira AntiVir Once installed update the antivirus softwareIt is imperative that you update your antivirus software at least once a week.
The best solution is to enable automatic updates.
Most AVs install with this option turned on.
If you do not update your antivirus software then it will not be able to catch any of the new variants of malware that may come out.
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Download
SDFix.exe and save it to your Desktop.
Double click
SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)
Please then reboot your computer in
Safe Mode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
- Instead of Windows loading as normal, the Advanced Options Menu should appear;
- Select the first option, to run Windows in Safe Mode, then press Enter.
- Choose your usual account.
- Open the extracted SDFix folder and double click RunThis.bat to start the script.
- Type Y to begin the cleanup process.
- It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
- Press any Key and it will restart the PC.
- When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
- Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard).
- Finally add the contents of the Report.txt in your next post.
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Next post add
SDFix log