Computer System Problems

[advice6]

I only know basics about computers, and have a PC that had been having problems. I got a laptop started using it and just left the other sitting.  I would like to know if theres a way to restore it to its original condition when I first got it.  Its a Compaq and Windows XP.  I have tried system restore, when it tells be to choose a date to restore to, the only date available is today. 
Other problems are:
    *On my desktop, the only icon that will open is a document I have from the word processor. If I tried to open My Computer or others, the screen goes right back to my desktop.
    *When I click on Start, I can get Microsoft Offices to open.  No My Computer, or Control Pantel.  The way I got to System Restore was to go to Start-Programs-Accessories-System Tools-System Restore.

[patio]

Compaq's ship with what's known as a Recovery CD...running this will take the machine back to Day One status.

NOTE: You will lose all data and programs on the machine so make sure to backup what you need.

[harry 48]

wait until patio reads this and see what he says

click tools , internet options , advanced , reset internet explorer options click reset , and follow instructions

it will take pc back to when you got it without losing anything

harry

[patio]

This indeed works on Compaq's that shipped with the Recovery info on a hidden partition...we still don't know if this is the case.

[advice6]

That sounds great and this very well could be a crazy question coming from me but how exactly do I click on tools.  I can't open the My Computer or really anything from desktop.  I can't get to it or control panel clicking on Start.  Thanks for replying.

[patio]

Did it come with a Recovery CD ? ?

[advice6]

I believe it did but now that I need it its nowhere to be found.  This computer is a few years old.  I called Compaq to see if maybe they could send another but I guess since its such an older model they gave me another number.  I called, there was a recording that they were closed.  This leads me to think that it might be a hassle to get another copy of the recovery cd.  I will try to call back during business hours and see what happens.  Thanks

[patio]

Have you tried in safemode ? ?