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Author Topic: Infection, desktop background unavailable  (Read 3133 times)

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nickc1976

    Topic Starter


    Intermediate

    Infection, desktop background unavailable
    « on: May 30, 2008, 03:34:54 AM »
    Hi,

    I have a Dell laptop with a virus infection. I have scanned it, and attached the logs. Since scanning and removing the infections that were found, it seems to be running a lot better.
    Before removing the infected files, the desktop was displaying 'Active Desktop Recovery' with various options and a white background. I managed to get rid of the desktop recovery message by opening desktop properties > customize desktop > restore defaults.
    I still can't change the desktop background though. When I open desktop properties, all the backgrounds are listed, but I can't select them.

    Any ideas?

    Thanks

    Nick

    [recovering space - attachment deleted by admin]
    http://www.pc-citadel.com - PC and Laptop repairs upgrades and customization

    Broni


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    Re: Infection, desktop background unavailable
    « Reply #1 on: May 30, 2008, 10:35:10 AM »
    HJT log is clean.

    1. Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
    Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html.
    Run CCleaner.

    2. Turn off System Restore:

    - Windows XP:
       1. Click Start.
       2. Right-click the My Computer icon, and then click Properties.
       3. Click the System Restore tab.
       4. Check "Turn off System Restore".
       5. Click Apply.   
       6.  When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
       7. Click OK.
    - Windows Vista:
       1. Click Start.
       2. Right-click the Computer icon, and then click Properties.
       3. Click on System Protection under the Tasks column on the left side
       4. Click on Continue on the "User Account Control" window that pops up
       5. Under the System Protection tab, find Available Disks
       6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
       7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
       8. Click OK

    3. Restart computer.

    4. Turn System Restore on.

    As for your desktop issue, try here: http://www.bleepingcomputer.com/forums/topic43064.html

    nickc1976

      Topic Starter


      Intermediate

      Re: Infection, desktop background unavailable
      « Reply #2 on: June 02, 2008, 09:59:22 AM »
      Hi,

      Thanks for your advice. I following the advice in the link re the desktop issue, but still have the same problem. Any other ideas?

      Cheers
      Nick
      http://www.pc-citadel.com - PC and Laptop repairs upgrades and customization

      Broni


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      Re: Infection, desktop background unavailable
      « Reply #3 on: June 02, 2008, 06:10:27 PM »