It might help if you tell us:
Do you have a memory card in the cell phone? What kind of cell phone do you have? Did your cell phone manufacturer provide a disc with software for the phone? What cell phone provider do you have?
Also, what Operating System are you running? (Eg: Windows Vista, XP, ME, 2000, 98, 95, NT, 3.11, 3.1, 3.0, 2.1, 2.0, 1.1, 1.0)