Can't install or delete programs

[indy777]

I couldn't get tiny spell download to run from the web site, tried to save to desktop and had success doing that. But I couldn't get the install to start from the desktop icon. I shut down restarted in safe mode and installed program OK from safe mode. Rebooted, tried to uninstall from programs and features, nothing happens. Same as original problem, can't install or uninstall. I tried to uninstall another program and get message,"Please wait until current program is finished uninstalling". Like it's hung up at that point.
Same with the windows update, can't do anything with that screen. I tried to change how windows installs updates from the from change settings option, nothing happens. Have to go to task manager to shut down that screen. There is an icon on the window task bar that says "Windows is downloading updates 11% complete"
That has been there since we started working on this problem. Like it's stuck also.
What next?

[evilfantasy]

Did you start IE in Administrator mode?

Download Revo Uninstaller
Open Revo by using the 'Run as Administrator' option.

• Go in to Revo, right click what you want to uninstall and choose Uninstall, Tiny Spell.
  
• Next choose Advanced Mode
  
• This will launch the programs built in uninstaller and go through the normal uninstall process.
• Once complete: In Revo Uninstaller click Next and Revo will scan the registry for leftovers.
  • This scan can take several seconds.
• Once the results are shown look at each one to ensure they are all related to the program that was uninstalled.
• Choose Select All then click Delete
  
• Click Next and Revo will scan for any files or folders that were not removed.
  
• If any files/folders are found choose Select all > Delete

[indy777]

 I take it when you say IE you mean Internet Explorer right? I started it with run as administrator.
I downloaded Revo and ran it, tiny spell is gone.
The windows update is still stuck. Do you have any suggestions.

Thanks for your patients.

[evilfantasy]

Try this.

You may want to print this out for reference or copy it into a Notepad file then save it to your Desktop. Internet Explorer needs to be closed.

1. Close all instances of Internet Explorer.

2. Click Start then type REGSVR32 ATL.DLL in the search box and press Enter on the keyboard.

Note: There is a space between REGSVR32 and ATL.DLL

3. Do the same with each of the below. (one at a time, note the space after REGSERV32)

• REGSVR32 MSXML3.DLL
• REGSVR32 WUAPI.DLL
• REGSVR32 WUAUENG.DLL
• REGSVR32 WUAUENG1.DLL
• REGSVR32 WUPS2.DLL
• REGSVR32 WUCLTUI.DLL
• REGSVR32 WUPS.DLL
• REGSVR32 WUWEB.DLL
• REGSVR32 QMGR.DLL
• REGSVR32 QMGRPRXY.DLL
• REGSVR32 JSCRIPT.DLL

.
Restart the computer when complete.

Try running Windows Updates again.

[indy777]

Just to be sure, did you mean to type REGSVR OR REGSERV as in line #3

3. Do the same with each of the below. (one at a time, note the space after REGSERV32)

[evilfantasy]

It's all spelled correctly.

See her for other methods. http://support.microsoft.com/kb/883821

[indy777]

Nothing I try has worked. Updates still freezes.

[evilfantasy]

OK lets put that on hold for now and make sure that it isn't malware blocking it. We might be getting ahead of ourselves.

If you already have Malwarebytes be sure to update it before running the scan!

Download Malwarebytes' Anti-Malware (MBAM)

Alternate MBAM download link

• Double-click mbam-setup.exe and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to the following:
• Update Malwarebytes' Anti-Malware
  
• Launch Malwarebytes' Anti-Malware

• Then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and Paste the entire report in your next reply.

.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

----------

Download Security Check from one of the following links and save it to your Desktop.

Link 1
Link 2

* Unzip SecurityCheck.zip and a folder named Security Check should appear.
* Open the Security Check folder and double-click Security Check.bat
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.[/list]

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[indy777]

Malwarebytes' Anti-Malware 1.37
Database version: 2246
Windows 6.0.6001 Service Pack 1

6/7/2009 10:34:26 PM
mbam-log-2009-06-07 (22-34-26).txt

Scan type: Quick Scan
Objects scanned: 80439
Time elapsed: 3 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

=====================================

Results of screen317's Security Check version 0.98.4
 Windows Vista Service Pack 1 
 Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check: 
``````````````````````````````
 Windows Firewall Disabled! 
 avast!Antivirus
 Antivirus up to date! 
``````````````````````````````
Anti-malware/Other Utilities Check: 
``````````````````````````````
 SUPERAntiSpyware Free Edition   
 Malwarebytes' Anti-Malware   
 HijackThis 2.0.2   
 CCleaner (remove only)   
 Java(TM) 6 Update 13 
 Java(TM) 6 Update 7 
 Out of date Java installed!
 Adobe Flash Player 10
``````````````````````````````
Process Check: 
objlist.exe by Laurent
``````````````````````````````
 Alwil Software Avast4 ashDisp.exe 
``````````````````````````````
DNS Vulnerability Check:
``````````````````````````````
 GREAT! (Very random)

Scan took 15 seconds.
`````````End of Log```````````

[evilfantasy]

OK that looks good. I think we got rid of Comodo finally.

Let's finish up here and then I hate to send you to another forum but I'm not sure what is blocking the updates and I'm not a Vista user so you will get better help in the Windows forum. http://www.computerhope.com/forum/index.php/board,1.0.html

Your Java is out of date.

Older versions have vulnerabilities that malicious sites can use to infect your system.

First install the new Sun Java Runtime Environment

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close all browser windows before beginning the install.

Remove the old version(s)

Download JavaRa

• Unzip the file and open the JavaRa.exe
• Click Remove Older Versions
  
• JavaRa will search for and remove any outdated version of Java and remove any that are found.
• Click Additional Tasks
  
• Place a check next to Remove Useless JRE Files and click Go
  
• Exit JavaRa
  
• Delete the JavaRa files from the Desktop

.
Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

----------

• Click START then RUN
  
• Now type Combofix /u in the runbox
  
• Make sure there's a space between Combofix and /u
• Then hit Enter.

.
.
The above procedure will:

• Delete: ComboFix and its associated files and folders.
• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Set a new, clean Restore Point.

.
----------

Do the rest of this when you get a chance.

Use the Secunia Software Inspector to check for out of date software.

• Click Start Now
  
• Check the box next to Enable thorough system inspection.
  
• Click Start
  
• Allow the scan to finish and scroll down to see if any updates are needed.
• Update anything listed.

.
----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.