Home network consists of this Dell 8300 on which I'm typing and wife's Dell 8400 that will not come up. Two weeks ago I installed a scanner and the software that came with it on the 8400; a trial scan of a magazine cover came through just fine. A day or two later, we got the BSOD with message:
C000021a Unknown Hard Error
I tried last known configuration that worked and got the blue screen again; then tried safe mode and, again, got the blue screen. Just now tried to start up again; DOS screen came up with message about shut down to protect files or failed startup, giving me the "last known" and safe mode options; I selected "last known", got the XP copyright screen with the little blue crawler for about 90 seconds, and then the familiar blue screen:
A problem has been detected and Windows has been shut down to protect damage to your computer.
PROCESS1_INITIALIZATION_FAILED
Yadda-yadda about hardware/software installation and using safe mode to restart...
Technical information:
**STOP: 0x0000006B (0x0000007A,0x00000006,0x00000000,0x00000000)
Since I can't get the 8400 to come up, I can't give system info. It's pretty much the same as the 8300, probably with a faster CPU and more storage; I know it has 2GB of RAM. Thanks for your help