It turns out her hard drive was dying
![Sad :(](https://www.computerhope.com/forum/Smileys/classic/sad.gif)
. The computer started shutting itself down. She talked to someone in the family (a pro, who happened to give her the computer) about it and he said it lasted a year longer than he thought it was going to. It was from a buisness, so it got used alot.