Recently had a nasty virus, now I can't use my scanner, can't use fax program

[mcummings36]

I recently had that Internet Security 2010 virus on my computer, and thanks to SuperDave here, I believe I got it cleared out of my system. However, I kept losing my printer driver, and I did get it re-installed and I can print, but when I go to scan, I am unable to. I get an error message about a failure to communicate (lol, what movie is that line from?) it says there's an error in communicating with the scanning device, please check that it's connected properly and try again. It's obviously connected properly, as I can print, but I can't scan. I have an HP PSC 1410, I have the full version of the driver downloaded. I've never had this problem before? I also have a fax program, and am unable to use that as well. The error message there is about the entry point? "The procedure entry point Wow64DisableWow64FsRedirection could not be located in the dynamic link library Kernel32.dll." Whatever that means?? Any assistance would be greatly appreciated!!

[cruisin702]

Do you have the original installation CD that came with the printer? It might be best to just do a complete uninstall/reinstall.

HP has a diagnostics utility program to help with scanning problems. If you haven't tried it yet, it might be a good place to start.

Is the fax program something that was included with the printer/scanner also?

[dahlarbear]

What we've got here is (a) failure to communicate.

From the American Film "Cool Hand Luke", 1967.

See http://en.wikipedia.org/wiki/Cool_Hand_Luke#Famous_line.

[dahlarbear]

What operating system and service pack level are you using?  Also, is it the 32-bit or 64-bit version of the operating system?

[mcummings36]

I'm using Windows XP, no idea about which version? All I know is I could scan before, now I can't, and I just inserted a new ink cartridge, and until I scan the test page, it's going to print out a new one everytime I turn my printer on, which wastes ink. What should I do?