1. Close all open Web browsers.
2. From the Start menu in Windows select Control Panel.
3. Select Add or Remove Programs.
4. Uninstall any of the following programs associated with Ask.com: (the names may be slightly different)
- Ask.com
- Ask Bar
- Ask Desktop Search
- Ask Search
- Ask Toolbar
- Ask Jeeves5. Click Change/Remove for each and uninstall all found.
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Download
Disable/Remove Windows Messenger to the desktop to remove
Windows Messenger.
Do not confuse
Windows Messenger with
MSN Messenger or
Windows Live Messenger because they are not the same.
Windows Messenger is a frequent cause of popups.
Unzip the file on the desktop. Open the
MessengerDisable.exe and choose the bottom box -
Uninstall Windows Messenger and click
Apply.
Exit out of MessengerDisable then delete the two files that were put on the desktop.
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Open HijackThis and select
Do a system scan onlyPlace a check mark next to the following entries: (if there)
- O15 - Trusted Zone: http://*.trymedia.com (HKLM)
- O18 - Filter hijack: text/html - {b7be8c3e-021c-4480-8db5-55c857833ee2} - C:\WINDOWS\system32\msiebbar.dll
.
Important: Close all open windows except for HijackThis and then click
Fix checked.
Once completed, exit HijackThis.
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If you already have ComboFix be sure to delete it and download a new copy.Download ComboFix© by sUBs from one of the below links. Be sure top save it to the
Desktop.
Link #1Link #2**Note: It is important that it is saved directly to your DesktopClose any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.
Temporarily
disable your
antivirus and any
antispyware real time protection
before performing a scan. Click
this link to see a list of security programs that should be disabled and how to disable them.
Double click combofix.exe & follow the prompts.
Vista users Right-Click on
ComboFix.exe and select
Run as administrator (you will receive a UAC prompt, please allow it)
When finished ComboFix will produce a log for you.
Post the
ComboFix log in your next reply.
Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.
If you have problems with ComboFix usage, see
How to use ComboFix