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Author Topic: HP 5610 all-in-one  (Read 2975 times)

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phobarbenix

    Topic Starter


    Beginner

    HP 5610 all-in-one
    « on: February 19, 2010, 05:48:14 PM »
    whenever i  print something from my computer screen, the printer spits out a sheet with 1 or 2 lines on it before printing the stuff i wanted.   i've contacted HP and tried the 5,000 things they suggested.....and still i get the extra sheet.  they had me download another printer(?), even,....deskjet 990......that did zero. i went back to the default settings, too, and there was no change.   still an extra sheet.     anybody got a secret thing to try??   

    JJ 3000



      Egghead
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    Re: HP 5610 all-in-one
    « Reply #1 on: February 19, 2010, 11:13:38 PM »
    Did the printer come with a CD?
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    dahlarbear



      Specialist

      Thanked: 101
      Re: HP 5610 all-in-one
      « Reply #2 on: February 20, 2010, 03:41:37 AM »
      whenever i  print something from my computer screen, the printer spits out a sheet with 1 or 2 lines on it before printing the stuff i wanted. .....and still i get the extra sheet.
      1.  Print from computer screen.
           a.  Is this a screen shot?
                (1)  Of the entire screen, selected window, or user defined rectangular area of screen?
                (2)  What program (software) is used to select and capture image off screen?
           b.  Is this a print of website data from within an internet browser?

      2.  Has it worked correctly in the past (and this is a "recent" issue)?

      3.  What do the one or two lines say?  Perhaps you could "post" a couple of examples...

      4.  Separator Page.  Check to see if a "Separator Page" is configured for the "defined" printer.

      Start -> Printers_and_Faxes -> right-click printer -> Properties -> Advanced tab -> "Separator Page..." button.

      5.  What operating system and service pack level?
      « Last Edit: February 20, 2010, 03:54:54 AM by dahlarbear »

      phobarbenix

        Topic Starter


        Beginner

        Re: HP 5610 all-in-one
        « Reply #3 on: February 20, 2010, 12:50:50 PM »
        yes the printer came with a CD and it was downloaded.
        the last thing i wanted to print was a belarc profile.    the first page printed had the following at the top of the otherwise empty page    " belarc advisor current profile                             file:///C:/program%20files/belarc/advisor/system/tmp/(barb).html              copyright 2000-7,   belarc,inc.   all rights reserved.        legal notice.   u.s.patents 6085229, 5665951 and patents pending."      another empty page said { "itinerary  _______"   and  "http:www._____________________" }    another said   {"20 day mediterranean adventure________"  and http://____________"}

        it seems like this has always been this way, but i hadn't given it much thought.....assuming it HAD to pump out the extra sheet.

        i went to the separator page settings,   typed in "NONE"  and the little window said that no separator page existed.

        i have windows XP  home ed    service pack 3  (build 2600)    IE8  and mozilla firefox   (i use the firefox most of the time,  but have found there is no change in printer behavior with IE.   i have a cable modem too.


        dahlarbear



          Specialist

          Thanked: 101
          Re: HP 5610 all-in-one
          « Reply #4 on: February 21, 2010, 06:36:48 AM »
          the last thing i wanted to print was a belarc profile.    the first page printed had the following at the top of the otherwise empty page    " belarc advisor current profile                             file:///C:/program%20files/belarc/advisor/system/tmp/(barb).html              copyright 2000-7,   belarc,inc.   all rights reserved.        legal notice.   u.s.patents 6085229, 5665951 and patents pending."
          1.  Page Setup.  Within the Firefox browser, on the "File" pull-down menu, there's a "Page Setup..." selection.  When you choose that, a "Page Setup" window appears with two tabs, one labeled "Margins & Header/Footer".  Select that tab and you'll see a "Headers & Footers" subsection at the bottom of its page.  That subsection allows you to setup a header and/or footer on every page you print (from within the browser?).  For troubleshooting purposes, please set "Page # of #" in either the left, center, right of header or footer so we can tell what page number the "extra" page is within the content selected for print.  (I think it may be the "last" page of your document rather than the "first" page.)

          2.  Belarc Advisor.  The example you provided appears to be the "last" page of a "Belarc Advisor Current Profile" print out.  It contains the "header" as set in Page Layout followed by the last two lines of the profile.  It looks normal to me.  If you add the page number as requested above, I would expect it to be the last page of the profile; e.g. "6 of 6".

          3.  Print Page Order.  On the "Printing Preferences" for my Lexmark Z42 printer, I have the option to select "Back to Front".  This would print from the last page to the first page, so when I pick up the completed job from the output tray, it's in the correct order (with first page on top).  See if you have similiar option and how you have it set.

          To check:  Start -> Printers_and_Faxes -> right-click on your printer -> Printing_Preferences... ->  Mine has "Layout" tab with Page_Order subsection.

          4.  That's the best I have.  Let us know what you find out...

          phobarbenix

            Topic Starter


            Beginner

            Re: HP 5610 all-in-one
            « Reply #5 on: February 21, 2010, 01:27:11 PM »
                @ page setup i set headers for date/time on top left   center blank    page # of #  on top right.  i set all footers  for blank.      page order is still at front to back,   but still prints the last page first.    the page that came out first was   
            9 of 9  printed top right  and the date and time at top left.   and maybe i should mention that about 1/2 inch below  the date and time is a dotted line with a picture of scissors on it.   that is on all these "blank" pages.

            what else can i do to force the printer to print front to back??




            phobarbenix

              Topic Starter


              Beginner

              Re: HP 5610 all-in-one
              « Reply #6 on: February 21, 2010, 02:49:12 PM »
              never mind about the dotted line and scissors thing.     i'm a moron.   anyway i went to IE and set up the printer again and got a preview of the 4 vouchers i wanted and all footers blank and just the page # of # in the header.   the preview showed me 10 pages used.....with pages 1, 3, 4, 6, 8, and 10 blank.     firefox preview of same material showed me 9 total pages....1, 3, 5, 7, and 9 blank.     i tried printing just page 2 (i got the order switched to front to back)( finally) and that worked.   then i'd need to get just page 4 printed,   then only page 6......   what do you think...beside that i'm a pain?

              dahlarbear



                Specialist

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                Re: HP 5610 all-in-one
                « Reply #7 on: February 22, 2010, 07:27:33 AM »
                1.  "Front to Back" or "Back to Front" is just personal preference.

                2.  I'm not that familiar with website design or printing content from them.  I just know it never comes out the way I hoped or expected (because of the frames, tables, images, whatever).  I believe there are ways to just select the data or frame you want, but I've never tried to figure it out.

                3.  You need to set up a "control" case to compare what you get off your printer (or see in print preview) with what someone else gets (or sees - I really don't want to waste "ink").

                Suggest you do a print preview on this thread.  When I do it, I just see four pages in "portrait" orientation.  No wasted space or pages...

                I'm looking at it through Mozilla Firefox 3.6 on Windows XP Pro SP3.

                dahlarbear



                  Specialist

                  Thanked: 101
                  Re: HP 5610 all-in-one
                  « Reply #8 on: February 22, 2010, 07:44:29 AM »
                  1.  My "Page Layout" settings.
                       a.  Format and Options:
                            (1)  Orientation:  Portrait
                            (2)  Scale:  100%
                            (3)  Shrink to fit Page Width:  checked
                            (4)  Print Background (colors and images): NOT checked

                       b.  Margins & Header/Footer
                            (1)  Top, Bottom margins:  0.5 inches
                            (2)  Left, Right margins   :  0.5 inches

                            (3)  Header Left     :  Title
                            (4)  Header Center:  --blank--
                            (5)  Header Right   :  URL

                            (6)  Footer Left      :  Page # of #
                            (7)  Footer Center :  --blank--
                            (8)  Footer Right    :  Date/Time
                   
                  2.  Reason I posted my configuration, is the number of pages in my "control" preview went to "5" when I unchecked "Shrink to fit Page Width".  So your mileage may vary...

                  phobarbenix

                    Topic Starter


                    Beginner

                    Re: HP 5610 all-in-one
                    « Reply #9 on: February 22, 2010, 11:53:54 AM »
                    thank you for all your help, dahlarbear. 
                     it looks like i'll have to set up each page i want printed one at a time.    pain in the shorts,  but seems necessary.  i wonder if the machine is malfunctioning or if it's MADE this way.    guess i'll ask HP  (sometime next year)