might be virus problem

[prashantbhavsar]

i m using windows 7 sony vaio vgn-nw270f laptop,
from last couple of week, i've been facing some problem,
when i start the system,
after some time, a message popping up, "this tab has been recovered""a problem with this webpage caused internet explorer to close and reopen the tab"
it seems like some process goin on in background,
i am using norton internet security 2010, pretty up to date.
i don't know what's goin on ?
if you guys have any fix,
please share.
thank you

[recovering disk space - old attachment deleted by admin]

[Dr Jay]

Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  
• Copy and paste the entire report in your next reply.

[prashantbhavsar]

as i said i am using licensed  version norton internet security 2010,
don't you think if i install antimalware as you suggested,
is going to be conflicting ?
is it gonna be problematic i mean it might create some problem with system files ?

[Dr Jay]

It will not conflict, only because the free version of MBAM does not have realtime protection.